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Clinic Type

Primary Care

Address

—

Phone

650-498-9000

Email

medalumni@stanford.edu

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

—

Insurance & Payment

—

Languages Spoken

—

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (aggregating Google reviews): 3.3 out of 5 stars (25 reviews)

Patients praise

  • Positive interactions with specific individual physicians who are described as kind and attentive
  • Clean and modern facility environments
  • Availability of comprehensive services and specialists

Common complaints

  • Billing and administrative issues, particularly related to preventative care vs. diagnostic coding
  • Difficulty scheduling appointments and long wait times
  • Frustration with phone systems and unresponsiveness of support staff
  • Perceptions of impersonal care, lack of eye contact, and doctors focusing on laptops instead of patients
  • Strict enforcement of late policies by front desk staff despite patient circumstances

"Billed $2500 for routine annual physical!! I strongly recommend finding an alternative to Stanford healthcare. ... I've done this every year and its fully covered by insurance. ... it was still billed as a diagnostic appointment."

— Birdeye user review

"They take notes and check their laptops constantly instead of listening to the patient. Not a moment of eye contact or a smallest sign of caring."

— LocalityBiz user review

"I love Dr Kenny. She is AMAZING!! She actually is beyond kind and will sit and chat with you for quite a long time. You never feel rushed."

— Yelp user review for Stanford Internal Medicine at Hoover Pavilion

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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