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Clinic Type

Mental Health Clinics

Address

Phone

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

Insurance & Payment

Languages Spoken

What Patients Say

Overall sentiment across review platforms: mixed

  • UPMC Western Psychiatric Hospital: Approximately 2 stars out of 5 (Ranges from hundreds of reviews to over 140k aggregated mentions)
  • New Directions Mental Health (South Hills): 3.9 stars out of 5 (233 reviews)
  • Summit Psychological Services, PC: 5.0 stars out of 5 (1,299 reviews)
  • MK Counseling Services: 4.7 stars out of 5 (19 reviews)
  • Counseling & Wellness Center of Pittsburgh: 4.6 stars out of 5 (581 reviews)

Patients praise

  • Therapists described as empathetic, supportive, and active listeners
  • Efficient intake processes and effective, personalized therapeutic approaches (e.g., EMDR intensives)
  • Convenient telehealth/virtual appointment options
  • Staff interactions in smaller private practices often rated as friendly and professional

Common complaints

  • Staff perceived as uncompassionate, dismissive, or unprofessional
  • Long wait times and difficulty scheduling or reaching staff by phone
  • Inconsistent communication, medication management issues, and administrative incompetence
  • Inpatient experiences often described as traumatizing or feeling like an inmate

"No one took me into consideration and was not compassionate about my situation... Be careful when going to this emergency room. It is not safe."

Review of UPMC Western Psychiatric Hospital

"I honestly have never met a group of nicer individuals in my life. They make this field look so easy... I appreciate their compassion and kindness."

Review of New Directions Mental Health

"If it wasn't for Amanda Lind, my ship in this ocean of life would have sunk long ago. She is a master of her trade and performs it with compassion, wisdom, kindness..."

Review of Summit Psychological Services, PC

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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