Pittsburgh Mercy – A Heritage of Hope
Mental Health Clinics • Pittsburgh, PA • Since 1969 • Not specified on the page; not determinable from provided text. locations
About
Pittsburgh Mercy is a private, nonprofit health system established in 1969 and based in Pittsburgh, PA. As part of Trinity Health and inspired by the Sisters of Mercy, it provides a broad spectrum of community-based behavioral health services, including mental health and substance use treatment, as well as intellectual and developmental disabilities services, homeless services, and community participation programs. The organization serves adults, children, and adolescents and operates six offices across the United States (all in Pittsburgh, PA). It is licensed by Pennsylvania state departments, funded and monitored by Allegheny County, and some programs hold CARF accreditation. Pittsburgh Mercy employs about 274 staff and reports annual revenue in the range of $25–$50 million. Key contact: info@pittsburghmercy.org; main phone numbers include 412-344-6400 and 1-877-637-2924.
Clinic Type
Mental Health Clinics
Address
1200 Reedsdale Street, Pittsburgh, PA 15233-2109 USA
Phone
1-877-637-2924
info@pittsburghmercy.org
Opening Hours
Engagement Center open 7 a.m. to 7 p.m., seven days a week including holidays
Telehealth
Not specified on the page; not determinable from provided text.
Emergency Care
Not specified on the page; not determinable from provided text.
Services Offered
Insurance & Payment
See insurances page for accepted plans by location
Not specified on the page; please refer to insurances page or contact., We accept common payment methods as a health provider; exact options not stated on page.
Languages Spoken
FAQs
What are Pittsburgh Mercy's hours?
The Engagement Center at Second Avenue Commons is open from 7 a.m. to 7 p.m. seven days a week, including holidays.
Awards & Accreditations
Social Media
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.5 out of 5 stars (140 reviews)
- Trustburn: 3.8 out of 5 stars (28 reviews)
- Recovered.org: 3.55 out of 5 stars (215 reviews (claimed))
Patients praise
- Some staff members described as wonderful
Common complaints
- Difficulty reaching staff or scheduling appointments
- Long wait times for responses or callbacks
- Rude or unprofessional customer service experiences
- Issues with medication management and communication with doctors
- Concerns regarding the physical environment and facilities
"The people I encountered were all very wonderful but good luck getting ahold of anyone. ... it took at least a month of me calling and leaving voicemails for them to return my call."
— Trustburn"Their parking lot is ridiculous And there hospital is confusing as ever.. Is not for me and for people who have problems getting around or elderly people."
— TrustburnSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Who We Are - Pittsburgh Mercy — Aug 20, 2025
- [PDF] 2025 IMPACT REPORT - Pittsburgh Mercy — Mar 13, 2026
- Our Values - Pittsburgh Mercy — Mar 15, 2026
- Our Leadership – Pittsburgh Mercy — Jun 10, 2026
- Substance Use & Co-Occurring Disorder Services - Pittsburgh Mercy — Mar 12, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics clinics in Pittsburgh
New Directions Mental Health is a private mental health care practice serving southwestern Pennsylvania with a network of 12 offices, including locations in Greensburg, Pittsburgh (multiple sites), Washington, and McMurray. Founded in 2005 and headquartered in Wexford, PA, the group provides Counseling, Psychological, Psychiatric Services, and Nutrition Coaching for all ages, with offerings such as therapy, medication management, stress and mindfulness support, and specialized programs (including transcranial magnetic stimulation and ketamine therapy). They emphasize warm, comprehensive, client-centered care and ongoing, sustainable change. Key details: - Services: Mental health counseling, psychotherapy, psychiatry, nutrition coaching, medication management, TMS, ketamine therapy - Target: All ages; diverse treatment needs - Locations: 12 offices across southwestern PA, including Pittsburgh and surrounding suburbs - Contact: Phone (724) 934-3905; main site newdirectionspgh.com - About: Private practice with a growth trajectory; opportunities for therapists, app/psychiatrists, and admin roles If you’re seeking mental health therapy, counseling, or psychiatric services in Pittsburgh or the greater Pittsburgh area, New Directions Mental Health offers integrated care across multiple offices with a range of evidence-based and innovative treatment options.
Comparing your options?
See other mental health clinics clinics in Pittsburgh, or search the full directory by insurance, ratings, and more.