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Clinic Type

Urgent Care

Address

1620 S Avenue D Portales, NM 88130

Phone

575-762-4455

Email

Lifetimelabs@questdiagnostics.com

Opening Hours

9:00 am-1:00 pm, 2:00 pm-5:00 pm

Services Offered

  • Clinical testing services
  • routine blood tests
  • Pap testing
  • white blood cell count
  • gene-based testing
  • molecular testing
  • cancer testing
  • cardiovascular testing
  • infectious disease testing
  • neurology testing

Technology & Equipment

  • molecular testing
  • gene-based testing
  • electronic orders
  • Breath Alcohol testing

Team

  • Portales Family Urgent Care — Facility

Insurance & Payment

Languages Spoken

FAQs

What services are offered?

Clinical testing services including routine blood tests, Pap testing, WBC counts, and advanced molecular and gene-based testing.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • ComplaintsBoard, Better Business Bureau: 1.2 - 1.3 / 5 stars (Hundreds of aggregated reviews/complaints)

Patients praise

  • Some staff members described as professional and kind

Common complaints

  • Poor customer service and lack of human support
  • Billing and pricing transparency issues
  • Difficulty resolving complaints
  • Long wait times and logistical problems

"Very disappointed with my experience. They closed the receptionist window—there is no human contact at all anymore."

Trustpilot review

"This company is a joke... I have important test results (post surgery infection) and quest won’t let me open them. There is ZERO HUMANS to talk to."

ConsumerAffairs review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Portales, NM·Urgent Care

Portales-based La Casa Family Health Center (La Casa de Buena Salud Inc) is a private medical practice offering primary care, behavioral health, and dental services with a focus on medically underserved communities in southeast New Mexico. Key facts: - Location: Portales, New Mexico, USA (headquartered here; multiple offices in Portales) - Established: 1975 - Services: Primary care, behavioral health, dental care - Revenue/Size: About $15.6M annual revenue; 2 employees (very small workforce) - Contact (examples): jbjohnson@lacasahealth.com; main phone numbers include (575) 755-2272 and (575) 356-6695 - Online presence: lacasahealth.com; U.S. focus with strong local traffic (monthly visits ~5,482; bounce rate 0.7%) - Accessibility: Emphasizes affordable, evidence-based care for underserved populations - Offices: 4 locations listed in Portales, NM If you’re seeking the Portales clinic specifically, this center is the Portales-based location within La Casa Family Health Center network.

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