Portales Family Urgent Care - Quest Diagnostics
Urgent Care • Portales, NM
Clinic Type
Urgent Care
Address
1620 S Avenue D Portales, NM 88130
Phone
575-762-4455
Lifetimelabs@questdiagnostics.com
Opening Hours
9:00 am-1:00 pm, 2:00 pm-5:00 pm
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services are offered?
Clinical testing services including routine blood tests, Pap testing, WBC counts, and advanced molecular and gene-based testing.
Social Media
Photos



What Patients Say
Overall sentiment across review platforms: negative
- ComplaintsBoard, Better Business Bureau: 1.2 - 1.3 / 5 stars (Hundreds of aggregated reviews/complaints)
Patients praise
- Some staff members described as professional and kind
Common complaints
- Poor customer service and lack of human support
- Billing and pricing transparency issues
- Difficulty resolving complaints
- Long wait times and logistical problems
"Very disappointed with my experience. They closed the receptionist window—there is no human contact at all anymore."
— Trustpilot review"This company is a joke... I have important test results (post surgery infection) and quest won’t let me open them. There is ZERO HUMANS to talk to."
— ConsumerAffairs reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Quest Diagnostics - Portales Family Urgent Care - MapQuest — Dec 22, 2025
- Schedule at 2k+ Diagnostics locations - ReEnvisionLab — Nov 7, 2025
- [PDF] Medical Directory 2026 - The Eastern New Mexico News — Feb 26, 2026
- 604 W 21st St - Clovis, NM | Quest — May 20, 2026
Information sourced from the clinic's website as of July 11, 2026.
More urgent care clinics in Portales
Summary: Roosevelt General Hospital (RGH) in Portales, New Mexico offers nonprofit hospital and health care services with multiple clinics. The organization provides online bill pay and supports telehealth options through its clinics, aligning with its mission to deliver high-quality medical care. RGH is headquartered in Portales (42121 Us 70) and operates four offices in the United States. Established in 2001, it employs about 71 staff and reports annual revenue around $17.3 million. For more details or telehealth availability, contact rgh via their main channels listed on myrgh.org.
Portales-based La Casa Family Health Center (La Casa de Buena Salud Inc) is a private medical practice offering primary care, behavioral health, and dental services with a focus on medically underserved communities in southeast New Mexico. Key facts: - Location: Portales, New Mexico, USA (headquartered here; multiple offices in Portales) - Established: 1975 - Services: Primary care, behavioral health, dental care - Revenue/Size: About $15.6M annual revenue; 2 employees (very small workforce) - Contact (examples): jbjohnson@lacasahealth.com; main phone numbers include (575) 755-2272 and (575) 356-6695 - Online presence: lacasahealth.com; U.S. focus with strong local traffic (monthly visits ~5,482; bounce rate 0.7%) - Accessibility: Emphasizes affordable, evidence-based care for underserved populations - Offices: 4 locations listed in Portales, NM If you’re seeking the Portales clinic specifically, this center is the Portales-based location within La Casa Family Health Center network.
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