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About

High Lakes Urgent Care (part of High Lakes HealthCare, Praxis Health, PC) provides urgent and primary care services in Bend, Redmond, and Sisters, Oregon. Key details relevant to Redmond: - Services: Primary care, urgent care, gynecology, behavioral health; urgent care as part of the overall practice. - Locations: 4 offices in Oregon (including Bend-area sites); not explicitly listing a Redmond address in the provided data, but Redmond is within their service area. - Contact: Main phone numbers for the practice are available; specific Redmond contact not provided here. - Organization: Independent, private practice based in Bend, OR; small team (approx. 5 employees) with a broader network. - Online: Website highlakeshealthcare.com; patient portal and general information available online. If you’re specifically seeking Urgent Care in Redmond, you may want to visit their website or contact their Bend area offices for the Redmond option, hours, and appointment availability.

Clinic Type

Urgent Care

Address

645 NW 4th St, Redmond, OR 97756

Phone

(541) 389-7741

Email

Opening Hours

Monday–Friday 8:00am–7:00pm; Saturday 8:00am–5:00pm; Sunday: Closed

Services Offered

  • Primary Care
  • Urgent Care
  • Gynecology
  • Behavioral Health
  • Family Care
  • Counseling (Limited)
  • Social Services (Limited)
  • Laboratory (Limited)
  • Behavioral Health (Praxis Health)

Team

  • Breanna Percell, Board-certified — MD
  • Aaron Lee — PA-C

Insurance & Payment

Languages Spoken

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp (Brand level): 2.3/5 stars (127 reviews)
  • Apple Maps: 3/5 stars (8 reviews)

Patients praise

  • Compassionate and professional care from specific physicians like Dr. Percell and Dr. Lee
  • Efficient service and quick appointments when available
  • Friendly and helpful office personnel reported by some patients

Common complaints

  • Dissatisfied with office staff communication and helpfulness
  • Concerns regarding diagnosis accuracy and thoroughness of communication during visits
  • Reports of long wait times for appointments and administrative issues
  • Mixed quality of care when seeing temporary or interim providers

"Absolutely the worst office staff at the Redmond Oregon office!"

WebMD User Review

"I am pretty frustrated with the care and communication I have received here. They will diagnose you (incorrectly at times) and not even fully inform you of the diagnoses."

Apple Maps User Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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