Patient First
Urgent Care • Richmond, VA • Since 1981 • 9 centers in Richmond area: Short Pump, Midlothian, Parham Road, Carytown, Mechanicsville, Colonial Heights, Genito, Chester, Woodman locations
About
Patient First is a U.S. urgent care and primary care provider offering walk-in, telehealth, and urgent care services. Key details: - Services: Urgent care, primary care, telehealth, walk-in (no appointment needed) - Locations: 4 offices listed in the Richmond area with the headquarters in Glen Allen, VA; nationwide network with 79 locations across Virginia, Maryland, Pennsylvania, and New Jersey - Hours/Access: Telehealth options expanding access (e.g., 8am–6pm daily as of 2025); walk-in capability for acute, non-emergency conditions - Overview: Established 1981; Virginia-based, operates a chain of urgent care centers designed for outpatient care without appointments For Richmond specifically, look for Patient First centers in the Richmond area (Glen Allen is the HQ near Richmond), providing urgent care and telehealth services without appointment. If you need exact Richmond city addresses or current hours, I can pull the latest location details.
Clinic Type
Urgent Care
Address
Richmond, VA (multiple locations: Short Pump, Midlothian, Parham Road, Carytown, Mechanicsville, Colonial Heights, Genito, Chester, Woodman)
Phone
Not provided on the page
—
Opening Hours
Patient First offers telehealth visits from 8 am to 6 pm every day. Centers open daily for in-person visits.
Telehealth
Available 8 am–6 pm daily
Emergency Care
Not specified
Services Offered
Technology & Equipment
Insurance & Payment
Most major Virginia insurance plans accepted
Self-pay, Insurance
Languages Spoken
FAQs
What services are available at Patient First in Richmond?
Urgent care services with on-site x-rays, lab testing, and medications; open 365 days a year; walk-in, no appointment needed.
Do I need an appointment?
Walk-in urgent care; no appointment required.
What conditions do you treat?
Urgent care for illnesses, injuries, and everyday health needs.
Do you offer telehealth visits?
Yes, telehealth visits are offered.
Does Patient First have x-ray services available?
On-site digital x-rays available during your visit.
When is Patient First open?
Open 365 days a year.
How much does Patient First cost?
Not specified on the page.
Awards & Accreditations
Social Media
Photos






What Patients Say
Overall sentiment across review platforms: mixed
- Solv Health (Patient First Primary and Urgent Care, Richmond VA): 3.0 out of 5 (average) (24 patients shared ratings)
- Yelp (Patient First - Short Pump): 2.5 stars (92 reviews)
- Unilocal (Patient First – Richmond, 12 N Thompson St): Not stated (review text only) (20 reviews)
Patients praise
- Staff friendliness/professionalism reported by some reviewers
- Doctors explained problems and follow-up communication valued
- Some services completed quickly (e.g., onsite lab/test)
Common complaints
- Long wait times and wasted time
- Rude/unwelcoming front desk staff or nurses
- Billing/insurance problems and threats/collections-related concerns
- Unprofessional care/clinical concerns (e.g., alleged misdiagnosis or treatment mismatch)
"“Everyone I encountered was very professional… The follow up call from the nurse about my x-ray added a lot of value to my experience.”"
— localitybiz.com review excerpt for Patient First – Short Pump"“This place is terrible. Completely wasted my time… waited an hour and a half to see the doctor… Nobody responded… everyone in the place looked at me like I was an idiot.”"
— unilocal.net review excerpt for Patient First – Richmond, 12 N Thompson St"“Still, with the number of schools that want you to get a COVID test for every sneeze… this is pretty good.”"
— Yelp review highlight snippet for Patient First - Short PumpSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Courtney L. Koch, PA - Physician Assistant in Richmond, VA — May 14, 2026
- Rhonda Chambers, NP - Nurse Practitioner in Richmond, VA — May 14, 2026
- Bon Secours Urgent Care’s Sauer Center is now open | WRIC ABC 8News — Jul 30, 2025
- HCA plans urgent care center in Chester as Bon Secours opens similar clinic in Henrico - Richmond BizSense — Nov 5, 2025
- Dr. Phi B. Lam, MD - Family Medicine Doctor in Virginia Beach, VA — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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Reid Health Urgent Care in Richmond is part of Reid Health, a nonprofit regional health system based in Richmond, Indiana. The system operates a 189-bed inpatient hospital plus multiple satellite facilities across East Central Indiana and West Central Ohio, with urgent care as part of its services. Reid Health employs over 3,100 staff and provides a wide range of specialties. For urgent care in Richmond, you can expect access to timely medical care without an appointment, backed by Reid Health’s network of providers and facilities. Call 765-983-3000 for general inquiries or visit reidhealth.org for locations and hours.
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Kaiser Permanente Richmond Medical Center offers urgent and emergency care services in Richmond, CA. As part of Kaiser Permanente Northern California, it provides patient care through its healthcare facility. The center operates under the Richmond headquarters and lists multiple contact numbers for assistance. If you need urgent care specifically at Kaiser Permanente in Richmond, this facility is the relevant location to consider.
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