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About

Rochester Regional Health (RRH) is a large integrated health system based in Rochester, NY. Formed in 2014 from the merger of Rochester General Health System and Unity Health System, with St. Lawrence Health System added in 2021. The network includes 9 hospitals, ElderONE/PACE, home health, outpatient labs, rehabilitation and surgical centers, independent and assisted living facilities, skilled nursing facilities, and a college of health careers. It operates ACM Global Laboratories with a presence in 65 countries. RRH is a major regional employer (about 19,400 employees; 2,100 providers; 3,900 nurses; 734+ volunteers) and serves the Greater Rochester area, the Finger Lakes, and St. Lawrence County. Rochester General Hospital (flagship) is noted as one of the busiest ERs nationally. Key affiliations include Roswell Park Comprehensive Cancer Center and Rochester Institute of Technology. The system’s CEO is Richard “Chip” Davis, Ph.D., with COO Jennifer Eslinger. Headquarters are at 100 Kings Highway South, Rochester, NY 14617.

Clinic Type

Oncology

Address

1425 Portland Ave, Rochester NY 14621

Phone

(585) 922-4020

Email

parking@rochesterregional.org

Opening Hours

Mon-Fri 8:00 AM - 4:30 PM; Thu 8:00 AM - 4:30 PM; Fri 8:00 AM - 4:30 PM

Services Offered

  • Medical Oncology
  • Hematology
  • Radiation Oncology
  • Outpatient Palliative Care
  • Cancer risk assessment and genetic testing
  • On-site labs for blood work
  • On-site oncology pharmacy
  • Infusion chairs
  • Dedicated inpatient oncology suites
  • Private rooms
  • Supportive resources (social work, benefits navigation, financial assistance)
  • Clinical trials and cancer research

Team

  • Lipson Cancer Institute team — Medical Oncology & Hematology - Rochester General Hospital (part of Lipson Cancer Institute)

Insurance & Payment

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Languages Spoken

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FAQs

What services are offered at Lipson Cancer Institute at Rochester General Hospital?

Medical Oncology services, Hematology services, Radiation Oncology treatment services, 36 dedicated inpatient oncology suites, 18 private environment-protected rooms, outpatient palliative care services, 22 infusion chairs, on-site labs for blood work, on-site oncology pharmacy, cancer risk assessment and genetic testing services, and access to leading-edge clinical trials and cancer research.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (RRH Lipson Cancer Institute - Linden Oaks): 3.1 out of 5 stars (based on 11 reviews) (11 reviews)
  • WebMD: 1 out of 5 stars (based on 1 review) (1 review)

Patients praise

  • Many patients and family members describe staff as kind, professional, and attentive
  • High satisfaction with the quality of medical care and treatment provided by specific nurses, phlebotomists, and doctors
  • Supportive environment for patients undergoing difficult treatments like infusions

Common complaints

  • Communication issues, including difficulty reaching staff, unreturned calls, and confusing appointment scheduling
  • Reports of unprofessional or dismissive attitudes from some staff and providers
  • Long wait times for appointments and medical care coordination
  • Concerns regarding the organization and administrative processes

"The staff are very professional, kind, and attentive to the needs of the patients. I have only experienced quality care from the staff."

— Bill Woloszyn (LocalityBiz)

"Dr. Mehul Patel failed my sister... His dismissive attitude delayed care, and she ultimately lost her voice and ability to advocate for herself. No empathy, no urgency. Avoid him at all costs."

— WebMD review

"They are unorganized and unprofessional. People that have to go to a cancer center shouldn’t have added stress in their life. The least you could do is give them the correct day that their appointment is."

— Jennifer Helm (Beautihost)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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