Primary Care | Condition & Treatments | URochester Medicine
Primary Care • Rochester, NY
About
Summary: The University of Rochester Medicine (UR Medicine) is the private, nonsectarian academic health system affiliated with the University of Rochester Medical Center in Rochester, NY. It combines patient care, research, and education across hospitals, cancer institutes (Wilmot Cancer Institute), and affiliated clinics. Key offerings include emergency and urgent care, virtual care options, and a focus on translating research into real-world treatments. The system employs thousands of staff and operates from multiple region locations (HQ at 601 Elmwood Ave, Rochester). For Primary Care, UR Medicine provides internal medicine services and a wide range of outpatient and inpatient care, with ongoing recruitment for clinical roles and opportunities across departments. If you’re seeking Primary Care specifics (providers, locations, or appointment options), visit urmc.rochester.edu or contact their main line at +1 585 275 3361.
Clinic Type
Primary Care
Address
Ambulatory Care Center at Strong Memorial Hospital 601 Elmwood Avenue, 5th Floor Rochester, NY 14642
Phone
(585) 784-8891
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Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
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Languages Spoken
FAQs
What awards has UR Primary Care Network earned?
The UR Primary Care Network has earned Press Ganey’s Guardian of Excellence Award, ranking in the top 5 percent for Patient Experience in care delivery with similar programs across the country for the third consecutive year.
Awards & Accreditations
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Partners in Internal Medicine): 4.2/5 (18)
- Birdeye (Medical Associates of Henrietta): 3.5/5 (25)
- Birdeye (Webster Family Medicine): 3.8/5 (44)
- Birdeye (East Ridge Family Medicine): 3.0/5 (23)
- Birdeye (North Greece): 3.1/5 (16)
- Wanderlog (Manhattan Square Family Medicine): 3.3/5 (59)
- Birdeye (Greece): 4.4/5 (5)
Patients praise
- Providers are often described as attentive, thorough, and good listeners
- Many patients feel well-supported in developing personalized care plans
- Empowerment through transparent provider ratings and patient survey data on the official website
- High praise for specific medical practitioners and nurse practitioners
Common complaints
- Long wait times for appointments and during office visits
- Difficulty with administrative processes and scheduling
- Concerns about staff professionalism and responsiveness
- Frustration with prescription management and medical test orders
"Dr. Zelenka is always a good listener and does not make you feel rushed through the appointment. He may suggest a new medication and confirms that you are with it."
— Official URochester Medicine Provider Profile"Getting an appointment takes weeks, at best, and the level of service has gone down hill."
— Birdeye Review"She has helped me take back control over my health. I have lost 90 pounds so far because of her help. I wouldn't have been able to do this without her."
— Official URochester Medicine Provider ProfileSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- White Spruce | Primary Care | Rochester, NY | URochester Medicine — Feb 24, 2026
- UR Medicine Primary Care More Than Doubles Lung Cancer Screening Rates | University of Rochester Medicine — Oct 21, 2025
- How UR Medicine doubled its lung cancer screenings in three years — Dec 3, 2025
- Important Announcement about Upcoming Changes at the University Health Service - University Health Service — Sep 12, 2025
- The UR Medicine Primary Care Network has welcomed its 41st ... — Nov 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
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