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About

Summary: The University of Rochester Medicine (UR Medicine) is the private, nonsectarian academic health system affiliated with the University of Rochester Medical Center in Rochester, NY. It combines patient care, research, and education across hospitals, cancer institutes (Wilmot Cancer Institute), and affiliated clinics. Key offerings include emergency and urgent care, virtual care options, and a focus on translating research into real-world treatments. The system employs thousands of staff and operates from multiple region locations (HQ at 601 Elmwood Ave, Rochester). For Primary Care, UR Medicine provides internal medicine services and a wide range of outpatient and inpatient care, with ongoing recruitment for clinical roles and opportunities across departments. If you’re seeking Primary Care specifics (providers, locations, or appointment options), visit urmc.rochester.edu or contact their main line at +1 585 275 3361.

Clinic Type

Primary Care

Address

Ambulatory Care Center at Strong Memorial Hospital 601 Elmwood Avenue, 5th Floor Rochester, NY 14642

Phone

(585) 784-8891

Email

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary Care
  • Condition & Treatments
  • Primary Care Network
  • MIPS-PC
  • Lactation Care services
  • Care Management
  • Online tools
  • Health maintenance and prevention
  • Care coordination
  • Patient feedback integration
  • Advanced medical records system
  • Teaching and research involvement
  • Public health prevention (screenings)
  • Staff education and patient-centered care

Technology & Equipment

  • advanced online tools
  • area's most advanced medical records system

Team

  • Care Managers team, highly experienced registered nurses — Supported by Care Managers (registered nurses)

Insurance & Payment

Languages Spoken

  • English

FAQs

What awards has UR Primary Care Network earned?

The UR Primary Care Network has earned Press Ganey’s Guardian of Excellence Award, ranking in the top 5 percent for Patient Experience in care delivery with similar programs across the country for the third consecutive year.

Awards & Accreditations

  • Press Ganey Guardian of Excellence Award (three-time recipient)
  • URochester Medicine Primary Care is a three-time recipient of the Press Ganey Guardian of Excellence Award!
  • The UR Primary Care Network has earned Press Ganey’s Guardian of Excellence Award, ranking in the top 5 percent for Patient Experience in care delivery compared with similar programs across the country for the third consecutive year.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Partners in Internal Medicine): 4.2/5 (18)
  • Birdeye (Medical Associates of Henrietta): 3.5/5 (25)
  • Birdeye (Webster Family Medicine): 3.8/5 (44)
  • Birdeye (East Ridge Family Medicine): 3.0/5 (23)
  • Birdeye (North Greece): 3.1/5 (16)
  • Wanderlog (Manhattan Square Family Medicine): 3.3/5 (59)
  • Birdeye (Greece): 4.4/5 (5)

Patients praise

  • Providers are often described as attentive, thorough, and good listeners
  • Many patients feel well-supported in developing personalized care plans
  • Empowerment through transparent provider ratings and patient survey data on the official website
  • High praise for specific medical practitioners and nurse practitioners

Common complaints

  • Long wait times for appointments and during office visits
  • Difficulty with administrative processes and scheduling
  • Concerns about staff professionalism and responsiveness
  • Frustration with prescription management and medical test orders

"Dr. Zelenka is always a good listener and does not make you feel rushed through the appointment. He may suggest a new medication and confirms that you are with it."

Official URochester Medicine Provider Profile

"Getting an appointment takes weeks, at best, and the level of service has gone down hill."

Birdeye Review

"She has helped me take back control over my health. I have lost 90 pounds so far because of her help. I wouldn't have been able to do this without her."

Official URochester Medicine Provider Profile

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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