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About

Rochester Regional Health (RRH) is a nonprofit, integrated health system based in Rochester, NY. Formed in 2014 from the merger of Rochester General Health System and Unity Health System, with St. Lawrence Health System added in 2021. It operates 9 hospitals, ElderONE/PACE, home health, outpatient labs, rehabilitation, surgical centers, skilled nursing and assisted living facilities, and a College of Health Careers. RRH provides extensive primary and specialty care across Western New York, the Finger Lakes, and the St. Lawrence region, and runs ACM Global Laboratories with global trials. The system employs about 19,400 staff (2023) and serves as a major regional healthcare employer. CEO: Richard “Chip” Davis. Website: rochesterregional.org. For primary care, RRH offers a network of primary care physicians and clinics across the service area.

Clinic Type

Primary Care

Address

100 S Kings Hwy, Rochester, New York 14617, US

Phone

//5859221001

Email

parking@rochesterregional.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available (virtual urgent care)

Emergency Care

Urgent care centers and virtual urgent care available

Services Offered

  • Primary Care
  • Pediatrics
  • Family Medicine
  • Geriatrics
  • Internal Medicine
  • Urgent Care
  • Virtual Care
  • MyChart/Telehealth

Insurance & Payment

Languages Spoken

FAQs

What services does Rochester Regional Health Primary Care offer?

Preventive care, routine checkups, chronic condition management, care for all ages, urgent care access, and virtual care options.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: 2.5 out of 5 stars (74 reviews)
  • Birdeye (Perinton Primary Care): 2.8 out of 5 stars (5 reviews)

Patients praise

  • Compassionate and respectful care from specific doctors and clinical teams
  • Effective specialized care, such as oncology and heart failure clinics
  • Personalized attention in critical or long-term treatment scenarios

Common complaints

  • Long wait times for appointments and lab work
  • Poor communication from administrative and front-desk staff
  • Difficulty reaching departments via phone or getting callbacks
  • High staff turnover affecting consistency of care
  • Frustration with cancellation policies and scheduling errors

"The responsiveness and care level over the past year is atrocious and borders on criminal negligence. They have more patients than the staff can handle and it shows."

Reviewer regarding RRH TWIG Medical Clinic

"Incredibly poor customer service. The front desk staff repeatedly acted as if they were making medical and administrative decisions, which is completely inappropriate."

Reviewer regarding Rochester Regional Family Medicine at RIT

"They really gave me my life back. They never gave up trying."

Patient regarding Rochester General Hospital's Heart Failure Clinic

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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