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About

Summary: Primary care at Trillium Health in Rochester, NY offers comprehensive, affordable medical services in a welcoming, LGBTQ+-affirming setting. The organization emphasizes physical, social, and emotional well-being and provides both primary and specialty care (including pathways pediatrics and gynecological care) across multiple Rochester locations. Services align with HIV/AIDS care history, care management, behavioral wellness support, and health education outreach, with a focus on equity and accessibility. Main location for primary care is 259 Monroe Avenue, Rochester, NY 14607, with additional site at 170 Science Parkway for Pathway Pediatrics and the Center for Gynecological Care & Wellness. Nonprofit organization headquartered in Rochester, founded 1983. Contact: 585-545-7200.

Clinic Type

Primary Care

Address

Monroe Square, 259 Monroe Avenue, Rochester, NY 14607

Phone

585.545.7200

Email

Opening Hours

Mondays - Thursdays: 8:00 a.m - 6:00 p.m. Fridays: 8:00 a.m - 5:00 p.m.

Services Offered

  • Health care for acute and common conditions (diarrhea, fever, flu, headache, pink eye, respiratory infections, sore throat, sprains and strains, STDs, urinary tract infections, vomiting, wound care and more)
  • General wellness check-ups
  • Testing & treatment for STD/STIs and HIV
  • Hepatitis C testing & treatment
  • Diabetes Management
  • Affirming Transgender Care
  • Care for Seniors- we're proud to be recognized as an Age-Friendly Health System!

Insurance & Payment

Languages Spoken

Current Offers

we're accepting new patients!

FAQs

How do I start as a new patient?

Interested in becoming a new patient at Trillium Health? Getting started is simple — just complete our quick online form and a member of our team will follow up to guide you through next steps.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp: Not stated in snippet (23 reviews shown) (23 reviews)
  • Vitals: 3.7 (Not stated in snippet)
  • Facebook: 84% recommend (53 reviews)

Patients praise

  • Some patients describe staff as friendly and caring
  • Patient satisfaction surveys report very high satisfaction with providers/explanations at Trillium Health
  • Pharmacy staff are described as professional and kind (from reviews)

Common complaints

  • Complaints about staff incompetence/being extremely incompetent
  • Complaints about underfunded/limited programs and not qualifying/daunting processes for services
  • Complaints about poor communication/referrals not happening and difficulty getting responses (e.g., faxes)
  • Complaints about lack of empathy/management and refusing to provide information

"“This place is beyond shoddy and the staff is extremely incompetent.”"

Yelp review snippet on Trillium Health (Rochester, NY)

"“they are so friendly and caring.”"

localitybiz.com review excerpt for Trillium Health (Rochester, NY)

"“98% reporting being satisfied with their provider” and “97% of patients surveyed said they were very satisfied or satisfied with their care.”"

NY State DOH AIDS Institute HIV Quality of Care Program – Trillium Health 2023 QI Profile PDF

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

In the News

Information sourced from the clinic's website as of July 11, 2026.

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