Health Services | VA Salem Health Care
Emergency Medicine • Salem, VA
Clinic Type
Emergency Medicine
Address
—
Phone
988
melissa.miles2@va.gov
Opening Hours
Emergency department open 24 hours a day, 7 days a week; urgent care available for non-emergent needs
Emergency Care
Emergency care available; in an emergency call 911 or go to nearest VA or non-VA emergency department; Salem VA Health Care System emergency department available 24/7
Services Offered
Insurance & Payment
—
Languages Spoken
—
FAQs
What should I do in an emergency?
In an emergency, call 911 or go to the nearest VA or non-VA emergency department. We provide immediate treatment for serious, life-threatening health emergencies.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- MedicalRecords.com and Rehab.com: 4.2/5 stars
- CMS/Medicare.gov data aggregates: 5/5 stars (397 patients surveyed (CMS/HCAHPS data))
Patients praise
- High overall CMS star rating (5 out of 5 stars) reported in certain datasets
- Positive feedback regarding specific staff members, nurses, and volunteers who are described as caring and professional
- Cleanliness of the facility is frequently noted as a strength
- Effective communication between nurses/doctors and patients in many reported cases
- A significant percentage of patients indicate they would recommend the facility
Common complaints
- Difficulties with administrative tasks such as scheduling appointments, contacting specific departments (e.g., orthopedics), and coordinating care
- Reports of unresponsive or dismissive staff and concerns regarding communication quality
- Issues with delays in prosthetic orders and medical equipment delivery
- Challenges related to patient advocate and complaint resolution processes
- Instances of frustration with non-VA care billing and coordination
"All caring, patient, and personal to each patient. Front desk is always responsive to phone calls, and I never waited longer than 10 minutes for my appointment. Great place for us veterans"
— Rehab.com user review"Its impossible to contact the orthopedic clinic and since they are the only ones who can change an appointment with them. You might get put down as a no show even though you called them several times in advance."
— MedicalRecords.com user reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Salem VA Health Care System receives top scores in latest CMS hospital ratings | News/Talk 960-AM & FM-107.3 WFIR — Sep 5, 2025
- Salem VA to make upgrades to health care infrastructure — Feb 19, 2026
- ‘VA Gave Me A New Lease On Life’ 93-Year-Old Virginia Veteran Home And Thriving After VA Treatment | VA Salem Health Care | Veterans Affairs — Aug 21, 2025
- Salem VA Health Care System receives funding for continued infrastructure improvements | Local News | smithmountaineagle.com — May 18, 2026
- Report shows widespread VA staffing shortages, while some wait times improve locally — Aug 14, 2025
Information sourced from the clinic's website as of July 11, 2026.
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