VelocityCare - Salem
Emergency Medicine • Salem, VA
Clinic Type
Emergency Medicine
Address
1935 W Main St, Salem, VA 24153
Phone
540-375-8190
billingservice@carilionclinic.org
Opening Hours
Now offering extended hours! VelocityCare Salem opens at 7 a.m. Mon. – Wed. for walk-in appointments; regular hours 8 a.m.–8 p.m. for Save a Spot and walk-in appointments
Emergency Care
VelocityCare - Urgent Care by Carilion (Emergency Medicine/Urgent Care)
Services Offered
Team
Insurance & Payment
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Carilion Clinic contracts with most major health insurance carriers; list updated periodically
Languages Spoken
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FAQs
What makes VelocityCare different than emergency care?
VelocityCare bridges the gap between your primary care doctor and the hospital emergency room. When an appointment with your regular physician isn't possible, but you need immediate attention for a non-life threatening issue, VelocityCare is your best bet.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 4.3 out of 5 stars (554 reviews)
- Yelp: Low rating (e.g., 1 out of 5 stars) (3 reviews (on Yelp))
Patients praise
- Accessibility of urgent care services
- Convenience of booking via online check-in options
Common complaints
- Perceived rudeness and lack of empathy from staff
- Long wait times
- Unprofessional behavior from medical providers
- Dissatisfaction with diagnostic outcomes or care quality
"Unprofessional, uncaring, inconsiderate. This place is a disgrace to Salem. Christina at the front desk was rude and unkind in her treatment toward me."
— Yelp user review (D S.)"The PA who saw us was rude and unprofessional to say the least. After a two and a half hour wait time we were finally seen. The visit ended with a "not sure what is wrong"."
— Yelp user review (Charles R.)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Tracy Vasquez — Jun 20, 2026
- Dustin VanderWeerd — Jun 25, 2026
- Salem Regional opens urgent care service in North Jackson | News, Sports, Jobs - The Vindicator — Sep 26, 2025
- Hope Shrader Sherman — Jun 27, 2026
- Objective Health care opens brand-new hospice and home health area in Salem - iFitness Mag — Jun 25, 2026
Information sourced from the clinic's website as of July 11, 2026.
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