Carilion Clinic
Family Medicine • Salem, VA • Since 1899 • 1 location in Salem, VA locations
About
Carilion Clinic is a nonprofit, integrated health system based in Roanoke, Virginia, operating seven hospitals in western Virginia, a broad physician network, and allied services. It includes the Virginia Tech Carilion School of Medicine and Research Institute in partnership with Virginia Tech. The organization employs more than 13,000 people across 225 practice sites and offers primary and specialty care, including family medicine. For specific family medicine services in Salem, Carilion Clinic’s Salem-area providers are part of its physician network, with locations and clinics primarily centered around western Virginia. Contact: direct@carilionclinic.org or 1-800-422-8482 for appointment details and Salem clinic availability.
Clinic Type
Family Medicine
Address
1935 W Main St, Salem, VA 24153
Phone
540-387-0441
billingservice@carilionclinic.org
Opening Hours
Not published — contact the clinic to confirm hours.
Telehealth
Yes—video visits with a virtualist, current pediatric and adult patients
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Carilion Clinic contracts with most major health insurance carriers. List updated periodically; verify with insurer prior to care.
Self-pay, Insurance-based billing, Billing through Carilion Clinic
Languages Spoken
FAQs
What services are offered at Carilion Clinic Family Medicine - Salem?
Primary care, family medicine, preventive and ongoing care, video visits via virtualist.
Is the clinic accepting new patients?
Some providers are accepting new patients (as indicated for certain physicians, e.g., Kirsten M. Gardner, DO).
What forms should I download before my appointment?
Please download the following forms to fill out prior to your appointment. Once completed, print and give them to your care team upon arrival. - Patient Consent Form - Patient Registration Form - Patient Family History Form
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.2 out of 5 stars (37 reviews)
- Official Carilion Clinic Website: 4.9 out of 5 stars (49 ratings)
- Vitals: 3.7 out of 5 stars (Not explicitly stated (practice average))
Patients praise
- Appreciation for specific physicians (e.g., Dr. Saks)
- Some patients report friendly and professional clinical staff interactions
- Efficient office operations mentioned by some patients when using digital tools like MyChart
Common complaints
- Frequent appointment cancellations and long wait times for rescheduling
- Difficulties with scheduling medical tests and lack of follow-up from staff
- Perceived rudeness or unhelpfulness from administrative/clerical staff
"What I'm frustrated with is the fact that I have got canceled on MULTIPLE times and then get pushed MONTHS out to be seen again."
— Birdeye Review"Staff is very friendly and professional. They are compassionate and focused on you as a patient. The office is well run so appointments are on time."
— Loc8NearMe ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Courtney L Mason, NP - Nurse Practitioner in Rocky Mount, VA | Healthgrades — Mar 10, 2026
- Elizabeth F. Vass, DO - Blacksburg, VA - Family Medicine Physician | Doctor.com — Mar 17, 2026
- Friedl joins SRMC Primary Care-Salem | News, Sports, Jobs - Salem News — Aug 20, 2025
- Dr. Nicole Scherlie - Family Medicine Doctor in Salem, OR — May 14, 2026
- Dr. Antje Howard, MD, Family Physician | Salem, OR | WebMD — Feb 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
More family medicine clinics in Salem
Salem Family Health Center is part of North Shore Community Health (NSCH), a nonprofit providing comprehensive, patient-centered primary care across the North Shore. Key details: - Services: Primary care for all ages, plus Dental and Behavioral Health; four NSCH locations include the Salem Family Health Center. - Providers: Board-certified Physicians, Nurse Practitioners, and Physician Assistants. - Locations: The Salem Family Health Center is located at 27 Congress St, Salem, MA 01970 (HQ); additional NSCH sites include a Salem High School-based health center, Peabody Veterans Memorial High School, Gloucester Family Health Center, and a Peabody Family Health Center. - Mission/approach: Focus on accessible, affordable care and building healthy communities. - Scale: Founded 1987; ~80 employees; annual revenue around $21.8M; total funding ~$50K. If you’re specifically seeking information about the Salem Family Health Center’s patient care, visit details, or services offered there, NSCH indicates integrated primary care at this site as part of its four-location network.
SSM Health Medical Group in Salem: Not explicitly listed on the official SSM Health site. SSM Health is a Catholic nonprofit health system based in St. Louis, operating hospitals, clinics, home care, hospice, and virtual care across Illinois, Missouri, Oklahoma, and Wisconsin, with a large network of providers and locations. For a precise Salem location, contact SSM Health directly or search for “SSM Health Salem” within their regional directories or the Salem, IL/OR area listings, as the provided highlights don’t specify a Salem site.
Salem Memorial District Hospital (SMDH) is a nonprofit, Critical Access hospital in Salem, Missouri, founded in 1970. It operates a full-service hospital with 24/7 emergency care, a family medicine clinic on campus, and 25 inpatient beds. Services include outpatient radiology, labs, physical/occupational therapy, dialysis, cardiopulmonary, and outpatient surgery, along with swing bed and long-term care options (18-bed unit). SMDH serves over 20,000 residents in Salem and surrounding counties (Dent, Iron, Crawford, Shannon, Reynolds, Phelps) and accepts Medicare/Medicaid with financial assistance available. The campus locations include 35629 Highway 72, Salem, MO 65560 (HQ), with additional offices in Salem. Contact: postmaster@smdh.net; main phone numbers provided.
Summary: Salem Clinic is a physician- and surgeon-owned, multi-specialty group with over 50 providers and 500 staff across Salem and Keizer. The network includes three primary care locations (family medicine and internal medicine) and a dedicated obstetrics/gynecology and general surgery site, plus two urgent care clinics with extended hours. All locations use the Epic electronic medical record, integrated with the local hospital for current, safe care. The clinic emphasizes compassionate, respectful care and is viewed as a community leader and a great place to work. This page highlights the Family Medicine providers within Salem Clinic.
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