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About

Summary: Salem Clinic is a physician- and surgeon-owned, multi-specialty group with over 50 providers and 500 staff across Salem and Keizer. The network includes three primary care locations (family medicine and internal medicine) and a dedicated obstetrics/gynecology and general surgery site, plus two urgent care clinics with extended hours. All locations use the Epic electronic medical record, integrated with the local hospital for current, safe care. The clinic emphasizes compassionate, respectful care and is viewed as a community leader and a great place to work. This page highlights the Family Medicine providers within Salem Clinic.

Clinic Type

Family Medicine

Address

2020 Capitol St NE, Salem, Oregon 97301, US

Phone

5033992424

Email

info@salemclinic.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Family Medicine

Team

  • Salem Clinic Family Medicine Providers, Board-certified family physicians — Physicians (Family Medicine)

Insurance & Payment

—

Languages Spoken

—

FAQs

What services does Salem Clinic provide with family medicine?

Primary care for medical problems from head to toe with referrals to specialists when needed; physicians rotate weekend, evening, and holiday call.

Awards & Accreditations

  • Best Local Medical Practice - GOLD (Statesman’s Journal)
  • Best of the Mid-Valley (multiple years)
  • AMGA Acclaim Award for diabetes care
  • Angie’s List 2014 Super Service Award
  • MGMA Best Practice Designation for 14 years
  • Tier 5 Patient Centered Primary Care Home
  • American Board of Magnetic Resonance Safety

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yahoo Local: 2.0 out of 5 stars (122 reviews)
  • Yelp: Generally mixed to low based on aggregate data (122 reviews)

Patients praise

  • Several individual providers maintain high ratings for empathy, listening skills, and professionalism
  • Some patients appreciate the efficiency and convenience of telehealth options, when available
  • Positive experiences with helpful and friendly staff members in some instances

Common complaints

  • Reports of incompetent or rude office staff, particularly regarding referrals, billing, and communication
  • Concerns regarding organizational issues, including lost patient notes and referral errors causing delays in care
  • Billing disputes and issues with financial policies or insurance processing
  • Instances of negative patient-provider interactions, including feelings of not being heard or treated with empathy
  • Public controversy regarding past policies or attitudes toward patients (e.g., breastfeeding incident)

"The staff at this clinic have been the most incompetent I have ever encountered. The operator and referral team do not seem to understand the difference between specialties."

— LocalityBiz Review

"Dr R is empathetic and easy to talk to; suggests workable solutions based on patient. Staff is helpful and friendly and the video appointment platform easy to use."

— LocalityBiz Review

"This clinic is absolutely unethical and disorganized. I have been going here since 2018 and have had ongoing issues with the office for family medicine, the "patient relations " department and billing."

— LocalityBiz Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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