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About

San Leandro Hospital is part of Alameda Health System (AHS). It serves as a community acute care facility within the AHS network, alongside Wilma Chan Highland Hospital Campus (regional trauma center/teaching hospital), John George Psychiatric Hospital, Fairmont Hospital (acute rehab and skilled nursing), and other facilities including Alameda Hospital, St. Rose Hospital, and four neighborhood Wellness Centers. If you’re looking for care options, contact or visit the AHS site for San Leandro-specific services, patient information, and directions.

Clinic Type

Emergency Medicine

Address

San Leandro Hospital, 13855 E. 14th St., San Leandro, CA 94578

Phone

+1-510-357-6500

Email

Volunteers@alamedahealthsystem.org

Opening Hours

24-hour emergency services (Emergency Department)

Emergency Care

Emergency Department (Level II) with 13 beds; serves 34,000 patients/year

Services Offered

  • Emergency Medicine
  • Emergency Department (24-hour)
  • Critical Care
  • Surgical Services
  • Rehabilitation Services
  • Urgient Care (if applicable)

Insurance & Payment

Hospital-based billing, Insurance billed, Self-pay (potential)

Languages Spoken

FAQs

What is the emergency care available?

We provide 24-hour emergency care with rapid response to health emergencies; for a serious emergency, call 911.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • MedicalRecords.com: 2.8 out of 5 stars (79 reviews)
  • Vivian Health: 3.3 out of 5 stars (8 reviews)
  • HospitalCareData.com (based on CMS/HCAHPS data): Poor (overall rating) (based on standardized HCAHPS surveys)

Patients praise

  • some patients report receiving top-quality, respectful, and thorough care
  • positive experiences with specific doctors mentioned in reviews

Common complaints

  • long wait times, especially in the emergency room
  • inconsistent communication from doctors, nursing, and specialists
  • perceived lack of sensitivity, empathy, or follow-up care
  • concerns regarding staff responsiveness, quietness, and discharge information
  • reports of toxic workplace culture among staff

"Worst Hospital in the Bay Area ! It's been 3 hours and I still haven't been talked to or re-assured anything. Most if not everyone is New or on orientation. There is not sensitivity or empathy given."

MedicalRecords.com

"They treat you with respect and dignity. They are very thourough and make sure you have the right care treatment and follow up with all kinds of tests to make sure they dont miss anything."

MedicalRecords.com

"Toxic culture due to abusing their union regulations. Upper management is powerless to stop it."

Vivian Health

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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Summary: The San Leandro Medical Center is a Kaiser Permanente facility in San Leandro, CA, offering healthcare services and insurance. It is listed as a single-employee operation with the main point of contact typically via Kaiser Permanente Northern California facilities. Key details include its headquarters in San Leandro, homepage link, and multiple listed phone numbers for contact. Notable categories: healthcare, medical expenses, medical center, insurance, patient care. If your query is about an emergency at this center, the page confirms its existence and basic contact channels but does not provide specific emergency procedures or real-time status. For urgent emergencies, use local emergency services (911) or call the center's general lines provided (e.g., 510-454-7215 or 866-454-8855) to confirm current instructions or access to emergency services.

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