Family Health Services | Quality Care in Sandusky & Norwalk
Behavioral Health • Sandusky, OH • Since 2008 • 2+ (locations in Sandusky and Norwalk, Ohio) locations
About
Family Health Services, LLC is a nonprofit Federally Qualified Health Center (FQHC) serving Erie and Huron Counties in Ohio. Headquartered in Sandusky, it provides comprehensive, affordable care across primary care, behavioral health, dental, and nutrition services, with a mission to serve individuals and families of all ages and backgrounds—even those who cannot pay. The organization operates 7 offices in Sandusky and Norwalk, employs about 18 staff, and was founded in 2008. Recent highlights include a downtown Sandusky Medical Center & Pharmacy opening and ongoing expansion of services, including same-day visits. For careers, appointments, or more details, visit familyhs.org.
Clinic Type
Behavioral Health
Address
Erie and Huron Counties, Ohio (locations in Sandusky & Norwalk)
Phone
+14195022800
Fhs.it@familyhs.org
Opening Hours
Not published — contact the clinic to confirm hours.
Website
Telehealth
Available (telehealth/medicine services link provided)
Services Offered
Insurance & Payment
No one is turned away due to inability to pay (sliding fee scale mentioned)
sliding fee scale, Medicare, Medicaid, most insurance plans, Pay online, Make a payment, Online payment
Languages Spoken
—
FAQs
What services are offered by Family Health Services?
Comprehensive, affordable healthcare including primary care, dental services, and behavioral health support.
How do I schedule an appointment online?
Click “Request an Appointment” to quickly and securely schedule your visit.
Where can I call to schedule?
Call to Schedule: (419) 502-2800.
Do they accept Medicare and Medicaid?
Yes, they accept Medicare, Medicaid, and most insurance plans.
Is transportation available for appointments?
They offer transportation assistance; patients can request a ride when scheduling.
Are there online patient portal and online payments?
Yes, there is a patient portal and online payment options.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google: 4.1 out of 5 (145 (on Google))
- Facebook: 90% recommend (33 (on Facebook))
Patients praise
- Appreciation for the expertise and care of specific doctors and dental providers
- Some patients report fast appointment access for pediatric care
- Staff in behavioral health and certain front-desk areas described as caring and friendly by some patients
Common complaints
- Difficulties with communication, including unresponsive phone lines and long hold times
- Issues with medication refills, including delays and failures to communicate with pharmacies
- Concerns regarding organizational efficiency and appointment scheduling, such as cancelled appointments without proper notification and long waits for dental procedures
- Reports of declining staff morale and management issues within the workplace
- Negative patient experiences regarding billing, insurance coding errors, and administrative processes
"The center has received mixed reviews, with some praising the attentive care from certain doctors and staff members while others highlight significant issues with customer service and communication regarding medication refills."
— Wheree.com"I have been a patient at this clinic for years and honestly put, it has gone downhill tremendously. The communication from the staff to patients is absolutely terrible."
— LocalityBiz.com"Why put a rush on them if I still have to wait. Here we are a year later and still dont have them... The approx time frame in general to get dentures is 6 to 8 WEEKS by the time I get mine it will have been 11 MONTHS."
— Clinicsforfree.comSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Family Health Services seeking new executive - Sandusky Register — Apr 17, 2026
- Family Health Services seeking new executive | Sandusky Register Interim CEO named to replace Tatro — Apr 18, 2026
- National search for new health organization CEO - Norwalk Reflector — May 18, 2026
- Dr. Alexandra D. Prosser, MD - Family Medicine Doctor in Sandusky, OH — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Sandusky
Summary: Erie County Health Department (ECHD) in Sandusky, OH, offers comprehensive mental health and addiction services as part of its public health mission. The department provides counseling and medication-assisted treatment (MAT) for addiction, along with on-site medically managed detoxification. As the area’s Federally Qualified Health Center (FQHC) affiliated services include primary care, pediatrics, women’s health, dental, immunizations, WIC, and community health workers, mental health programs are integrated into a broader health and preventive care framework. Contact: 1-419-626-5623. Locations include Sandusky (1925 Hayes Ave / 221 W Parish St) and other Erie County offices.
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