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About

Burrell Behavioral Health is a nonprofit community mental health center based in Springfield, Missouri, serving more than 40,000 clients across 18 counties. Founded in 1977, it operates the second-largest behavioral health network in Missouri with over 400 licensed providers delivering a full continuum of care, including therapy, counseling, psychiatric services, residential programs, case management, addiction recovery, crisis intervention, and evaluations for adults, families, and children/teens. The organization employs about 522 staff and has an annual revenue around $400 million. Main headquarters: 1300 E Bradford Pkwy, Springfield, MO 65804. Contact: info@burrellcenter.com; main phone numbers include 417-761-5000 and 800-395-2132.

Clinic Type

Behavioral Health

Address

1300 E Bradford Pkwy, Springfield, Missouri 65804, US

Phone

+1-800-494-7355

Email

HumanResources@burrellcenter.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

24-hour crisis line: Southwest Missouri 1-800-494-7355; Central Missouri 1-800-395-2132; National Help Line 988

Services Offered

  • mental health services
  • therapy and counseling
  • psychiatry
  • residential treatment
  • case management
  • recovery services
  • crisis intervention
  • evaluations
  • integrated services
  • developmental disabilities
  • autism services
  • forensics neuropsychology
  • services for individuals
  • services for families
  • services for children and teens

Team

  • Burrell Behavioral Health, CEO — Executive

Insurance & Payment

  • Most insurance

Works with most insurance and offers options for those who qualify, including discounted fees and financial assistance

Discounted fees, financial assistance, insurance

Financing: Discounted fees; financial assistance; sliding scale (implied)

Languages Spoken

Pricing

  • Affordable care
  • flexible scheduling
  • financial support available
  • discounted fees
  • financial assistance

FAQs

Do I really need help?

Honest conversations are hard but Burrell is the best place to start.

Will this work?

We can't promise changes, but beginning the journey makes every day a little better.

What if I can’t afford it?

It’s more affordable than you think. We work with most insurance and offer options, including discounted fees and financial assistance.

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Better Business Bureau (BBB): 1.14/5 stars (Based on BBB customer reviews)

Patients praise

  • Instances of professional and warm support from individual providers

Common complaints

  • Difficulty communicating with staff and obtaining responses to messages
  • Frequent issues with prescription refills and continuity of medication access
  • Problems with appointment scheduling and long wait times
  • Reports of unprofessional or rude staff behavior
  • Challenges accessing care due to perceived restrictive policies or insurance/billing issues
  • Dissatisfaction with the quality of therapy or perceived lack of treatment consistency

"They have repeatedly every few months left me to go without my prescription for weeks at a time causing me to go back in and out of mental stability repeatedly."

LocalityBiz review

"Honestly most of the staff is extremely negative. Not many are helpful and they take forever to help solve issues."

LocalityBiz review

"Called again to cancel appt with psychiatrist they set me up with because his profile did not say he treated ADHD. Ask to speak to a supervisor and I was referred to patient experience to leave a voice mail by computer. Would NOT let me speak to anyone else!"

BBB customer review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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