Laboratory - Northwestern Medical Center
Laboratory Services • St. Albans, VT • Since 1883
About
Northwestern Medical Center (NMC) in St. Albans, Vermont is a nonprofit hospital founded in 1883. Located at 133 Fairfield Street, NMC operates four offices in the U.S. and employs about 232 people with annual revenue in the $25–50 million range. The center supports hospital services across health care, including a Laboratory (Lab) and Health Information Management (HIM) teams, and actively recognizes lab and HIP Week. Main contact: pfscustomerservice@nmcinc.org; phone lines: (802) 524-1280, (802) 524-5911, (802) 524-1070. Website: northwesternmedicalcenter.org.
Clinic Type
Laboratory Services
Address
Northwestern Medical Office Building 133 Fairfield Street St. Albans, VT 05478
Phone
802-524-1070
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Opening Hours
Monday–Friday, 6 a.m.–5 p.m.
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
Appointments are required, we are not able to accommodate walk-ins at this time.
Appointments are required; walk-ins are not accommodated at this time.
Awards & Accreditations
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS Hospital Compare / US News: 3 out of 5 stars (CMS/US News overall hospital ratings)
- Healthgrades: 66% patient experience rating
Patients praise
- Industry-recognized laboratory accreditation (College of American Pathologists)
- Professional laboratory staff commitment to quality
Common complaints
- Inconsistent staff responsiveness
- concerns regarding cleanliness of facilities
- delays in service or wait times
"Staff doesn't respond quickly when patients need help"
— HospitalStats.org (General hospital patient feedback)"Spent an hour waiting when a little upfront review would've prevented a lot of confusion and delay."
— Yelp (User review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Thomas Suppan, Director - Northwestern Medical Center — Jun 30, 2026
- Hours & locations - Northwestern Medical Center — Jun 9, 2026
- Laboratory Assistant / Phlebotomist, Full-Time, Primarily Evening Shift — May 1, 2026
- Test Code HCGTM BETA HCG QUANTITATIVE, NON PREGNANCY — Aug 24, 2025
- Kylie Curtis — Jun 23, 2026
Information sourced from the clinic's website as of July 11, 2026.
More laboratory services clinics in St. Albans
Summary: - The Vermont Department of Health (VDH) is the state government agency overseeing public health in Vermont, part of the Vermont Agency of Human Services. - Headquarters: 280 State Dr, Waterbury, VT 05676, with additional offices in Burlington (108 Cherry St Ste 347, Burlington, VT 05401) and elsewhere in Vermont. - Leadership: Commissioner Mark Levine, MD; Deputy Commissioners Tracy Dolan and Kelly Dougherty. - Contact: Main phone +1 800-464-4343. - Founded 1886; primary focus includes health policy, programs, publications, and public health advocacy. - For St. Albans-specific information, the VDH page will typically direct inquiries to regional offices in Burlington or Waterbury; there is no separate St. Albans office listed in the extracted data. - Website: healthvermont.gov for programs, services, and resources.
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