Northwestern Medical Center, St. Albans, Vermont
Laboratory Services • St. Albans, VT
Clinic Type
Laboratory Services
Address
The Laboratory of Northwestern Medical Center, St. Albans, Vermont
Phone
802-524-1070, option 1 (to schedule appointment)
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Opening Hours
Outpatient Phlebotomy hours: Monday-Friday 06:00 am to 5:00 pm. Closed on weekends and all major holidays except by special prior arrangement.
Website
Emergency Care
Laboratory open 24/7/365 for Emergency Department and Inpatient testing
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the Outpatient Phlebotomy hours?
Monday-Friday 06:00 am to 5:00 pm.
Outpatient Phlebotomy hours of operation
Monday-Friday 06:00 am to 5:00 pm.
How do I schedule an outpatient phlebotomy appointment?
Call 802-524-1070, option 1, to schedule your appointment.
Where can outpatient blood draw orders be faxed?
Fax to 802-524-1098.
Is the laboratory open on weekends or major holidays?
We are closed on weekends and all major holidays except by special prior arrangement.
Are STAT tests available?
Requests for STAT testing will be honored for assays that are included on the STAT Testing List; for tests not on the list, the provider must consult the Pathologist or Consultation Support Staff.
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Yelp: 3 out of 5 stars (Patient Experience Score) (13 reviews)
- Healthgrades: 66% Patient Experience Rating
Patients praise
- Compassionate and caring nursing and LNA staff reported by some patients
- Efficient check-in processes for some services
- Helpful and clear communication from specific doctors and nurses
- Follow-up care and phone calls post-visit reported by some patients
Common complaints
- Long emergency room wait times
- Perceived lack of compassion or judgmental staff behavior, particularly in mental health or addiction-related crises
- Concerns regarding staff communication and responsiveness to patient needs
- Reports of facility cleanliness issues
"If I could give a zero star rating, I would. The night shift staff here is openly judgmental. I arrived in alcohol withdrawal and severe mental distress, calmly asking for help, and was treated with the kind of contempt you’d expect from someone who should not be in medicine at all."
— LocalityBiz review"The nurses were so caring, sweet and amazing!!! They kept on checking in on me every half hour or so to make sure I was doing okay! Post-visit, I received a couple follow up phone calls from them..."
— Yelp reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Northwestern Medical Center launches partnership to preserve birthing services - VTDigger — Apr 21, 2026
- Maitri and Northwestern Medical Center Announce Partnership - Northwestern Medical Center — Apr 23, 2026
- Northwestern Medical Center nurses ratify first union contract — May 11, 2026
- Update on NMC Leadership - Northwestern Medical Center — Nov 18, 2025
- St. Albans hospital can increase revenues, but not prices | Vermont Public — Dec 17, 2025
Information sourced from the clinic's website as of July 11, 2026.
More laboratory services clinics in St. Albans
Summary: - The Vermont Department of Health (VDH) is the state government agency overseeing public health in Vermont, part of the Vermont Agency of Human Services. - Headquarters: 280 State Dr, Waterbury, VT 05676, with additional offices in Burlington (108 Cherry St Ste 347, Burlington, VT 05401) and elsewhere in Vermont. - Leadership: Commissioner Mark Levine, MD; Deputy Commissioners Tracy Dolan and Kelly Dougherty. - Contact: Main phone +1 800-464-4343. - Founded 1886; primary focus includes health policy, programs, publications, and public health advocacy. - For St. Albans-specific information, the VDH page will typically direct inquiries to regional offices in Burlington or Waterbury; there is no separate St. Albans office listed in the extracted data. - Website: healthvermont.gov for programs, services, and resources.
Northwestern Medical Center (NMC) in St. Albans, Vermont is a nonprofit hospital founded in 1883. Located at 133 Fairfield Street, NMC operates four offices in the U.S. and employs about 232 people with annual revenue in the $25–50 million range. The center supports hospital services across health care, including a Laboratory (Lab) and Health Information Management (HIM) teams, and actively recognizes lab and HIP Week. Main contact: pfscustomerservice@nmcinc.org; phone lines: (802) 524-1280, (802) 524-5911, (802) 524-1070. Website: northwesternmedicalcenter.org.
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