Primary Care | St. Joseph's Health Syracuse, New York (NY) Hospitals
Primary Care • Syracuse, NY • Since 1869 • One on-site and three off-site satellite facilities (as stated) locations
About
St. Joseph’s Health, a nonprofit health system based in Syracuse, NY and part of Trinity Health, operates St. Joseph’s Hospital Health Center. Founded in 1869, it offers primary, specialty, and home care, with nationally recognized cardiac and spine services. The Syracuse campus is a Magnet-designated hospital and a Stroke Center, with affiliations to St. Joseph’s Physicians. Key details: - Location: 301 Prospect Ave., Syracuse, NY 13203 (HQ) - Services: primary & urgent care, cardiology, orthopedics, vascular, robotic surgery, wound care, oncology, diabetes care, OB/GYN/maternity, emergency services, home care - Type/size: nonprofit hospital system; ~796 employees; annual revenue ≈ $627.8M - Affiliations: Trinity Health; St. Joseph’s Physicians - Contact: community.relations@sjhsyr.org; 1-888-785-6371 / +1-315-703-6700 If you’re specifically seeking information on primary care options at St. Joseph’s Health Syracuse, you’ll find primary care services integrated with the hospital system, along with specialty and urgent care offerings at the Syracuse location and affiliated clinics.
Clinic Type
Primary Care
Address
PRIMARY CARE CENTER MAIN 101 Union Ave., 6th Floor Syracuse, NY 13203
Phone
(315) 448-5491 (Main; other center phones listed in text: Camillus 315-833-9900; Cazenovia 315-655-8171; Cicero 315-699-2837; Fayetteville 315-637-7878; Liverpool 315-452-2828; Syracuse Main 315-448-5491)
authsatsjh@sjhsyr.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Insurance & Payment
Most insurances are accepted.
Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Primary Care Center - West): 2.7 out of 5 stars (63 reviews)
- St. Joseph's Health (Verified Provider Surveys): 5 out of 5 stars (122 ratings (individual provider))
- St. Joseph's Health (Verified Provider Surveys): 4.9 out of 5 stars (90 ratings (individual provider))
Patients praise
- Many patients report positive, long-term relationships with individual primary care physicians
- Physicians described as compassionate, thorough, knowledgeable, and good listeners
- Appreciation for professional and friendly staff at specific practice locations
- Strong patient loyalty to well-regarded doctors
Common complaints
- Reports of rude or dismissive front-desk and nursing staff
- Frustration with phone systems, long hold times, and difficulty reaching departments
- Concerns about rigid office policies, such as strict appointment lateness rules
- Complaints regarding wait times for appointments and in emergency settings
- Isolated reports alleging unprofessional care or discriminatory treatment
"Dr. Kaufman is... incredibly sweet, compassionate, and her care for her patients definitely shows. If you are looking for a thorough PCP who listens and takes their time with their patients, look no further."
— Patient review for St. Joseph's Health Primary Care Center - West"I’ve never experienced an office with such strict policies and zero grace. I’m not typically late... but when once in a while things happen, they have no flexibility at all."
— Patient review for St. Joseph's Health Primary Care Center - West"Dr. O'Brien is knowledgable, compassionate, responsive, and an excellent physician. He is the best physician I have ever had."
— Verified patient survey for Dr. John O'BrienSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- St Joseph's Physicians Primary Care — Oct 29, 2025
- St. Joseph’s Health Welcomes Dr. Maryam Hamrah to St. Joseph’s Physicians Primary Care - Liverpool | St. Joseph's Health Syracuse, New York (NY) Hospitals — Nov 13, 2025
- St. Joseph’s Health Welcomes Dr. Miranda Gonzalez, Family Medicine Physician and Hospitalist | St. Joseph's Health Syracuse, New York (NY) Hospitals — Jan 30, 2026
- Primary Care - Trinity Health - St. Joseph's Hospital Health Center — Jun 25, 2026
- St. Joseph’s Health Welcomes Dr. Cassandra Cheung to St. Joseph’s Physicians Primary Care - Cazenovia | St. Joseph's Health Syracuse, New York (NY) Hospitals — Oct 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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