Primary Care - Syracuse - Upstate Medical University
Primary Care • Syracuse, NY • Since 1950
About
Summary: SUNY Upstate Medical University in Syracuse is a public medical school and regional health system, the largest employer in Central New York. It offers major medical education programs (Norton College of Medicine, College of Health Professions, College of Graduate Studies, College of Nursing) and operates Upstate University Hospital (including a Level 1 trauma/burn center), Golisano Children’s Hospital, and related centers. The university trains physicians, researchers, and health professionals and runs the Upstate University Health System, serving over 1.8 million people annually. It has a strong local impact with more than 12,000 employees and contributes billions to the state economy. For primary care in Syracuse, Upstate provides physician training, patient care at its University Hospital and affiliated clinics, and access to comprehensive services through its network in Central New York.
Clinic Type
Primary Care
Address
750 E Adams St
Phone
315 464-4194
FDN@upstate.edu
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
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Insurance & Payment
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Languages Spoken
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Google reviews): 3.8 out of 5 stars (38 reviews)
Patients praise
- Specific providers noted as highly professional, attentive, and caring, particularly in the Geriatrics department
- Clean and well-maintained physical facilities with comfortable waiting areas
- Professional and kind staff experiences noted in some interactions
Common complaints
- Administrative and office communication issues, including scheduling cancellations, difficulty reaching management, and billing/documentation frustrations
- Perceived lack of provider experience or inconsistent quality of care among some staff
- Long wait times for tests and appointments, and frustration with the referral process
"Dr. Dona Varghese is beyond making an impression — she is the total package; a physician of mind, body and spirit — exactly what we (and all her patients I am sure) need, and hope for."
— Upstate Medical University Patient Testimonials"I’ve had an appointment cancelled TWICE with no call just an email. I’m having serious medical issues that require testing... and I can’t even get them to take it seriously."
— Customer review on LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Upstate opens adult urgent care in retooled downtown clinic across from Syracuse hospital - syracuse.com — Feb 10, 2026
- Upstate Connect Care expands walk-in access for non-emergency care | Upstate News | SUNY Upstate — Feb 13, 2026
- Dr. Barbara Clayton, MD, Internist | Syracuse, NY | WebMD — Jun 8, 2026
- Dr. Courtney E. Myers, MD - Internal Medicine Physician in Syracuse, NY — May 14, 2026
- Dr. Elizabeth A. Asiago-Reddy, MD - Internal Medicine Physician in Syracuse, NY — May 14, 2026
Information sourced from the clinic's website as of July 11, 2026.
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