Mental Health and Addiction Treatment in Tewksbury, MA ...
Behavioral Health • Tewksbury, MA
Clinic Type
Behavioral Health
Address
Pillars Health Group – Tewksbury (formerly Keys Behavioral Health), Tewksbury, Massachusetts 01876
Phone
(855) 828-0575
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Opening Hours
Program Hours: Monday – Friday 9:00 am – 3:30 pm; 5:30 pm – 9:00 pm
Services Offered
Insurance & Payment
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Phone number for admissions (855) 828-0575, Contact admissions counselors
Languages Spoken
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Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Google Reviews for Keys Behavioral Health: 5.0 (Google Reviews)
- freecenters.org for Tewksbury Treatment Center: not specified (6 votes)
- detoxtorehab.com for HART House: not specified (7 reviews)
- detoxtorehab.com for CAB Health and Recovery Services Inc: not specified (10 reviews)
Patients praise
- availability of integrated addiction and mental health treatment (dual diagnosis)
- wide range of services including detox, intensive outpatient (IOP), and transitional support
- focus on evidence-based therapies like CBT and DBT
Common complaints
- concerns regarding facility aging and physical safety
- reports of patient-on-staff assaults and violent incidents
- allegations of unprofessional staff conduct and poor treatment quality
- complaints regarding security policies and lack of safety tools for staff
- concerns about overcrowding and the influx of court-referred patients
- past investigations into COVID-19 management and infectious disease protocols
"I have someone dear to me in this hospital. Scary, dreadful. Staff exacerbates and incites residents in the midst of their illness... This hospital must be investigated by the state, media or patient rights advocates. In a phrase it’s a hell hole that is set up to debilitate patients rather than rehabilitate them."
— Detox To Rehab user reviews"At the root of the hospital’s security challenges is a patient population that includes referrals from the criminal justice system... State officials also say the hospital’s main Saunders Building, originally constructed in 1963, has outlived its functional life and needs to be replaced."
— The Boston Globe (May 2026)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Mental Health and Addiction Treatment in Tewksbury, MA 01876 — Apr 30, 2026
- Suboxone Clinic and MAT Program In Tewksbury, MA | CleanSlate — Jul 23, 2025
- Lahey Health Behavioral Services Tewksbury Treatment Center — Aug 25, 2025
- Pillars Health Group - Tewksbury - Recovery.com — May 13, 2026
- Pillars Health Group – Tewksbury - Addiction Center — May 11, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in Tewksbury
Tewksbury Hospital is a 370-bed, Joint Commission-accredited hospital in Tewksbury, Massachusetts, operated by the Massachusetts Department of Public Health. It provides medical and psychiatric care for adults with chronic conditions and does not have an emergency department. The facility sits on an 800+ acre campus that includes the Public Health Museum (in the historic Richard Morris Building) and several residential substance abuse programs. The campus hosts multiple state agency offices and private/nonprofit service providers. Founded in 1852 (opening 1854; formerly Tewksbury Almshouse), it is listed on the National Register of Historic Places. Main contact: (978) 858-3905 / (978) 851-7321. Website: mass.gov/locations/tewksbury-hospital.
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