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Clinic Type

Primary Care

Address

Rensselaer Technology Park, Troy, NY (North Greenbush)

Phone

+15182740024

Email

Opening Hours

Extended hours during the week; on-site OB/GYN, lab, and medical imaging services; 24/7 on-call practitioner

Telehealth

Available (telemedicine appointments)

Emergency Care

On-call practitioner 24/7; emergency contact via patient portal or secure messaging

Services Offered

  • Family Medicine

Insurance & Payment

Languages Spoken

FAQs

What services are available on-site?

On-site OB/GYN, lab, and medical imaging services at the Rensselaer Tech Park.

Do you offer extended hours or telemedicine?

We offer extended hours during the week and telemedicine appointments.

Is there a patient portal?

Yes, a patient portal is available to connect securely online.

Is there 24/7 on-call availability?

One of our practitioners is on call 24/7 when the office is closed.

What accreditations or awards do you have?

Recognized by NCQA as a NYS Patient-Centered Medical Home (NYS PCMH).

Awards & Accreditations

  • NCQA NYS Patient-Centered Medical Home (NYS PCMH) designation

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • WebMD (Dr. Christina Spaulding): 5.0/5.0 (1 rating)
  • Healthgrades (Susan Stein, FNP): 5.0/5.0 (2 reviews)

Patients praise

  • Prompt, kind, and attentive nursing staff and physicians
  • Physicians are perceived as professional and good listeners
  • Generally good quality of care reported by long-term patients

Common complaints

  • Dismissal from the practice due to appointment policy issues (e.g., no-shows or rescheduling)
  • Perceived lack of sympathy regarding scheduling conflicts
  • Occasional long wait times
  • Lack of communication when primary physicians leave the practice

"Dr. Spaulding is very professional and understanding, she takes the time to really listen to her patients."

Patient review (cited via Beautihost)

"They have no sympathy. Me, my husband and 2 children all go here and now I have to find a new primary. I will never recommend this practice again."

Patient review (cited via Beautihost)

"Seen two practitioners here and have been prompt, kind, and care about you as a whole person. Nursing staff is on point. And drs have been amazing!"

Patient review (Yelp/MapQuest)

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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