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Clinic Type

Mental Health

Address

1675 Bennett Street, Utica, NY 13502

Phone

315-624-4801

Email

hrhelpdesk@mvhealthsytem.org

Opening Hours

Monday–Friday, 8 a.m. – 4 p.m. (MVHS Medical Group Primary Care locations)

Services Offered

  • Behavioral Health Services

Team

  • Lyndsey Bauer — PhD, Behavioral Health Services

Insurance & Payment

Languages Spoken

FAQs

What are the hours of operation for Behavioral Health Services?

Services are Provided at all MVHS Medical Group Primary Care locations, Monday through Friday, 8 a.m. to 4 p.m.

How do I access behavioral health services at MVHS?

Our Licensed Behavioral Health Professionals offer crisis intervention, individual and family psychotherapy and supportive counseling services. MVHS Outpatient Behavioral Health Services may be used by children, adolescents and adults who are affiliated with a primary care physician in any of our MVHS Medical Group Primary Care Office locations. Your physician will refer you to a Licensed Behavioral Health Professional if you are struggling with depression, anxiety or any life circumstance in which you would benefit from counseling services.

Who coordinates care between the primary care physician and the behavioral health professional?

Your primary care physician will work together with the Licensed Behavioral Health Professional to ensure your behavioral health needs are met and form a truly integrated team. They will communicate and help manage your symptoms and guide you on your path to wellness.

What information may be shared with my primary care physician?

Information shared with your primary care physician will include medication prescription and monitoring, counseling session start and stop times, the modalities and frequencies of treatment furnished, results of clinical tests and any summary of the following items: diagnosis, functional status, the treatment plan, symptoms, prognosis and progress to date.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yelp/MapQuest for Community Health & Behavioral Services (Utica): Low ratings on platforms like Yelp, often citing significant dissatisfaction (Limited number of public reviews available)
  • Neighborhood Center – Behavioral Health (Utica): Approximately 3.9-4.1 stars (~40 reviews)
  • Rising Potential Counseling LCSW, PLLC: 4.5 stars (24 reviews)

Patients praise

  • Specific therapists and providers described as kind, caring, and helpful
  • Some patients report receiving life-saving care or effective treatment plans
  • Appreciation for the range of services provided when they are accessible

Common complaints

  • Frequent appointment cancellations, often with little notice
  • Difficulties with intake and scheduling processes
  • Communication issues, including difficulty reaching staff and unanswered calls
  • Concerns regarding staff professionalism and customer service quality
  • Reports of therapeutic abandonment or loss of providers without notification
  • Frustration with medication management and prescription fulfillment delays
  • Perceived lack of organization in case management and administrative processes

"Practically every appointment I make gets canceled on short notice, often the morning of, often after I have planned my whole day around the appointment time."

WebMD review for Community Health And Behavioral Services

"They have the WORST INTAKE... They like to keep you sick bc thats more profitable... switched NP's, I switched counselors many times. This place is bad news."

Review for Community Health & Behavioral Services on LocalityBiz

"My experience felt very inconsistent and emotionally distressing. Communication throughout the process became increasingly cold, dismissive, and accusatory rather than supportive or collaborative."

Review for Rising Potential Counseling LCSW, PLLC on Birdeye

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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