Community Health and Behavioral Services
Mental Health • Utica, NY
Clinic Type
Mental Health
Address
1002 Oswego Street, Utica, NY 13502
Phone
315-798-8868
FamilyConnection@upstatecp.org
Opening Hours
Open access for adult mental health: Monday – Friday 9:00am – 3:00pm (crisis services hours vary by section)
Telehealth
Not explicitly stated as telehealth in provided text
Emergency Care
Crisis services via Community Health & Behavioral Services; walk-in or call to connect with crisis support team
Services Offered
Insurance & Payment
We accept Medicaid, Managed Medicaid (Fidelis, United Health Care, Excellus), Medicare, Child & Family Plus Plans, and most private insurance. Sliding fee scale based on eligibility; no one denied access based on inability to pay.
Sliding fee scale, Payment assistance via Care Management, Medicaid, Medicaid Managed Care, Medicare, Private insurance
Languages Spoken
Pricing
Current Offers
Open access for adult mental health
FAQs
What Does it Cost?
We accept Medicaid, Managed Medicaid (Fidelis, Blue Options, United Health Care), Child & Family Plus Plans, Medicare and most private insurance companies. We also offer a sliding fee scale based on eligibility. Our staff will assist you in finding the best method of payment to suit your needs. Our goal is to ensure that ability to pay does not hinder your access to quality care. No one will be denied access to care based on inability to pay.
Open access for adult mental health
Open access for adult mental health: Monday – Friday from 9:00am – 3:00pm
If you have questions
call 315-798-8868
Crisis contact if experiencing mental health crisis
Please contact the suicide prevention hotline at 988
Eligibility/ enrollment questions for Medicaid-eligible individuals
Children and Adults are eligible for our services. If you are receiving Medicaid, Medicaid Managed Care (Fidelis, United Health Care, or Excellus), or are Medicaid eligible, reside in Herkimer county and surrounding areas and have been diagnosed with a chronic medical condition or have mental health concerns you may qualify for services. Contact (315)866-2863.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Yelp, LocalityBiz, MapQuest: Multiple 1-star ratings noted on review platforms (Several negative reviews aggregated across platforms)
Patients praise
- Availability of walk-in mental health services
- Comprehensive behavioral health support for various ages
- Integrated model of care including social services like housing and food security support
Common complaints
- Difficulty reaching staff via phone
- Unprofessional customer service/rude staff behavior
- Frequent appointment cancellations and scheduling issues
- Perceived lack of care or attention from providers
- Long wait times followed by very short consultations
"They expect you to waste hours sitting around waiting for people to not show up for appointments that they won't schedule for you."
— LocalityBiz review"I called them so many times and they don’t even answer the call, even over the phone they fake call you during your appointment and hang up in 3 seconds so you can’t answer the phone."
— LocalityBiz review by omai Ra"Practically every appointment I make gets canceled on short notice, often the morning of, often after I have planned my whole day around the appointment time."
— WebMD reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- SCSC Ribbon Cutting | Upstate Caring Partners — Apr 20, 2026
- UCP Community Health & Behavioral Services Receives 2026 Health Equity Innovation Award from Excellus BCBS Utica Phoenix — Jun 10, 2026
- UPSTATE CARING PARTNERS OFFICIALLY OPENS THE COMMUNITY HEALTH AND BEHAVIORAL SERVICES’ SUPPORTIVE CRISIS STABILIZATION CENTER IN UTICA - Greater Utica Chamber of Commerce — Apr 21, 2026
- Upstate Caring Partners opens Crisis Stabilization Center in Utica — Apr 22, 2026
- UCP Opens Community Crisis Stabilization Center Utica Phoenix — Apr 16, 2026
Information sourced from the clinic's website as of July 11, 2026.
More mental health clinics in Utica
The Neighborhood Center Inc. is a long-established (founded 1905), nonprofit human services organization based in Utica, NY, serving Central New York. It operates as a comprehensive behavioral health and social services provider with an empowerment-focused philosophy. Core offerings include child care and family services, behavioral health care, mobile crisis assessment, outreach and prevention, resources, and advocacy. The organization is privately owned, employs around 57 staff, and has annual revenue of about $24.1 million. Headquarters and key offices are located at 624 Elizabeth St, Utica, NY 13501. If you’re seeking behavioral health clinics in Utica, The Neighborhood Center Inc. functions as a central, nonprofit option within the region. Contact: info@neighborhoodctr.org; (315) 272-2600.
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