Emergency Department at Queen's North Hawai'i Community Hospital
Emergency Medicine • Waimea, HI • Since 1859
About
Summary: The Queen’s North Hawai‘i Community Hospital in Waimea (Waimea, North Hawai'i) is part of Queen’s Health Systems and serves as a community hospital offering emergency services as well as rehabilitation and other health care programs. Notable updates include ongoing expansion of emergency department capacity at the West Oʻahu site (not Waimea) and general emphasis on accessible, compassionate care across Queen’s facilities. Key leadership in IT, human resources, and patient experience support hospital operations, patient safety, and health information systems. Note: The provided highlights emphasize Queen’s Health Systems broadly (including the North Hawaiʻi Community Hospital), with recent posts about emergency department expansion at related facilities and community engagement. For specific details about the Emergency Department at Queen’s North Hawai‘i Community Hospital in Waimea, consider contacting the hospital directly or visiting the Queen’s Health Systems site for North Hawai‘i location specifics.
Clinic Type
Emergency Medicine
Address
Queen’s North Hawai‘i Community Hospital, Kamuela, Hawaii (North Hawaii region)
Phone
808-881-4738
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Opening Hours
Open 24 hours a day, 7 days a week
Telehealth
Not specified
Emergency Care
Available 24/7; Level III Trauma Center; trauma activation process with paramedics on scene; transfer to higher level trauma center when needed
Services Offered
Technology & Equipment
Team
Insurance & Payment
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self-pay, insurance
Languages Spoken
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FAQs
When you arrive for treatment at the Emergency Department, your condition will be evaluated by a physician.
The Emergency Department physician may order tests necessary to diagnose your condition and, if you need specialty treatment, a consulting specialist will be called. Critically ill or injured patients are seen first; you will be updated on wait times.
What services does the Emergency Department provide?
Emergency medicine, extensive diagnostic testing labs and technology, access to emergency medical physicians, specially trained nurses, and other health care professionals. 24-hour Imaging Department (x-ray, CAT, MRI, ultrasound).
Is this a Trauma Center?
Yes, Queen’s North Hawai‘i Community Hospital is the designated Level III Trauma Center for the North Hawaii region.
Can patients be transferred to a higher level trauma center?
Yes, transfers to a higher level trauma center on Oahu are arranged when needed.
What specialties are available?
Cardiopulmonary, orthopedic, cardiology, gynecologic and obstetric services, primary care, cancer, and surgical services are available at the hospital.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Aggregated reviews: 4.1/5 (143)
- Healthgrades: 79% Patient Experience Rating
- US News & World Report: 89% of patients willing to recommend
Patients praise
- caring and efficient emergency department staff
- effective and quick treatment for acute injuries
- thorough communication and patient-centered care reported by some patients
- supportive and friendly staff members across departments
Common complaints
- perceived lack of competence in the emergency department
- concerns regarding diagnostic accuracy and discharge decisions
- communication issues with staff regarding test results
- instances of negative experiences with specific providers
"The ER Doc... suggested my limb, back and abdominal pain was anxiety... [I] had a bladder & kidney infection. This ED Department is not competent."
— Aggregated review (promallu.com)"Not that you want to have to visit an ER, but this one was excellent. The staff was caring and efficient. Everyone kept us informed of what was happening and estimated timelines."
— Aggregated review (promallu.com)"I was brought into the ER on Feb 11th... I want to say thank you to the excellent ER staff and especially Nurse Mike... The care I got was excellent."
— Patient testimonial (myhospitalnow.com)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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