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Clinic Type

Emergency Medicine

Address

Waimea, Big Island, Hawaii

Phone

//(808) 885-0660

Email

waimeaurgentcare@gmail.com

Opening Hours

MONDAY- FRIDAY 8:30 AM-6:30PM; SATURDAY, SUNDAY AND MOST MAJOR HOLIDAYS 8:30AM-4:30PM

Telehealth

Yes, Telemedicine/Virtual Appointments available without an appointment

Emergency Care

Waimea Urgent Care is not an emergency room. For medical emergencies, call 911 or go to the nearest emergency department.

Services Offered

Technology & Equipment

  • Telemedicine
  • Virtual Urgent Care
  • strep/flu/mononucleosis/UTI rapid testing

Team

  • Waimea Urgent Care, Dr. Lorraine Sonoda-Fogel (operator) — Operator/Facility

Insurance & Payment

  • Most health insurances are accepted

Languages Spoken

  • Language interpretations available via app

FAQs

Do I need an appointment?

No appointment is needed.

Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Solv Health: 2.0 out of 5 stars (1 review)
  • Facebook: 86% recommend (based on 10 reviews) (10 reviews)
  • Yelp / MapQuest: N/A (aggregated)

Patients praise

  • Professional, kind, and knowledgeable medical staff and physicians (specifically Dr. Cindy)
  • Quick service and efficient check-in process
  • Clean facility environment
  • Convenient care for both local residents and visitors

Common complaints

  • Billing and insurance processing concerns, including allegations regarding up-front payments and billing practices
  • Occasional reports of negative patient experiences

"My visit to Waimea Urgent care was very good. The care was excellent. The nurse and doctor were kind, professional, and gentle."

MapQuest

"They claim they take Blue Cross but won't bill them. They take $125 from you even ..."

Yelp

"THIS PLACE IS A COMPLETE SCAM, PERIOD!! GO ANYWHERE ELSE YOU CAN!!"

MapQuest

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Waimea, HI·Emergency Medicine

Summary: The Queen’s North Hawai‘i Community Hospital in Waimea (Waimea, North Hawai'i) is part of Queen’s Health Systems and serves as a community hospital offering emergency services as well as rehabilitation and other health care programs. Notable updates include ongoing expansion of emergency department capacity at the West Oʻahu site (not Waimea) and general emphasis on accessible, compassionate care across Queen’s facilities. Key leadership in IT, human resources, and patient experience support hospital operations, patient safety, and health information systems. Note: The provided highlights emphasize Queen’s Health Systems broadly (including the North Hawaiʻi Community Hospital), with recent posts about emergency department expansion at related facilities and community engagement. For specific details about the Emergency Department at Queen’s North Hawai‘i Community Hospital in Waimea, consider contacting the hospital directly or visiting the Queen’s Health Systems site for North Hawai‘i location specifics.

VerifiedOnline bookingEmergency careSince 1859
Waimea, HI·Emergency Medicine

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