Samaritan Health
Behavioral Health • Watertown, NY • Since 1881
About
Behavioral Health at Samaritan Medical Center (Watertown, NY) - Overview: Samaritan Medical Center offers inpatient mental health and addiction services as part of its full continuum of care. The center emphasizes quality, compassion, and safety in delivering behavioral health care to the civilian community and military-affiliated patients. - Services in scope: Inpatient mental health services and related behavioral health programs, with integration into the hospital’s overall medical and surgical services. - Setting: Located at 830 Washington Street, Watertown, NY (HQ and main campus). Not-for-profit community medical center with 294 beds. - Context: Behavioral health is one component of the center’s broad offerings, which also include emergency/urgent care, imaging, maternity, neonatal care, cancer treatment, and other inpatient/outpatient services.
Clinic Type
Behavioral Health
Address
Samaritan Medical Center area (Northern New York)
Phone
315-785-4516 (Urgent Mental Health Hotline 24/7)
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Opening Hours
Main Lobby: Monday – Friday 5:30 a.m. – 8:30 p.m. Saturday/Sunday 6 a.m. – 8 p.m. Registration Desk: Monday – Friday 6 a.m. – 6 p.m. Saturday/Sunday 5:30 a.m. – 8:30 p.m.
Emergency Care
Urgent Mental Health Hotline 24/7: 315-785-4516 or call/text 988
Services Offered
Team
Insurance & Payment
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Pay Your Bill Online (via Samaritan Health), Mysamaritanhealth portal, financial information page
Languages Spoken
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FAQs
What are the hours for the Main Lobby and Registration Desk?
Main Lobby: Monday – Friday 5:30 a.m. – 8:30 p.m. Saturday/Sunday 6 a.m. – 8 p.m. Registration Desk: Monday – Friday 6 a.m. – 6 p.m. Saturday/Sunday 5:30 a.m. – 8:30 p.m.
What is the address for Samaritan Behavioral Health Services?
1575 Washington Street, Watertown, NY 13601
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What Patients Say
Overall sentiment across review platforms: mixed
- Healthgrades (General Hospital): 63% (patients who gave a rating of 9 or 10)
- Online review platforms for Behavioral Health group: 1/5 stars (selected representative reviews)
Patients praise
- Professional individual providers who offer effective therapeutic support
- Responsiveness to patient requests for provider changes
- Recent facility improvements and expansions to improve safety and environment for acute mental health care
Common complaints
- Long wait times for appointments and short appointment durations
- Difficulties obtaining prescription refills in a timely manner
- Perceived lack of care for patient mental stability
- Communication issues with administrative/reception staff
"My loved one waited 1 hour and 15 minutes to be seen and then was out within 12 minutes. Something needs to change."
— Online review platform"Angela is a true professional. She has helped me navigate myself upwards. I always look forward to our meetings. Highly recommend!"
— Online review platformSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Samaritan’s Plaza Imaging & Lab Center Recognized for Excellence in Computed Tomography - Samaritan Health — Oct 30, 2025
- Samaritan Partners with Jefferson County Public Health Service for 2025-2030 Community Health Assessment and Community Health Improvement Plan - Samaritan Health — Feb 3, 2026
- Samaritan Long Term Care Communities Earn National Recognition for Excellence in Dementia Care - Samaritan Health — Dec 16, 2025
- Children’s Home receives $2 million for behavioral health crisis program — Feb 19, 2026
- Samaritan Medical Center to Host World Liver Day Educational Event - Samaritan Health — Apr 13, 2026
Information sourced from the clinic's website as of July 11, 2026.
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