Live
Read more

About

Behavioral Health at Samaritan Medical Center (Watertown, NY) - Overview: Samaritan Medical Center offers inpatient mental health and addiction services as part of its full continuum of care. The center emphasizes quality, compassion, and safety in delivering behavioral health care to the civilian community and military-affiliated patients. - Services in scope: Inpatient mental health services and related behavioral health programs, with integration into the hospital’s overall medical and surgical services. - Setting: Located at 830 Washington Street, Watertown, NY (HQ and main campus). Not-for-profit community medical center with 294 beds. - Context: Behavioral health is one component of the center’s broad offerings, which also include emergency/urgent care, imaging, maternity, neonatal care, cancer treatment, and other inpatient/outpatient services.

Clinic Type

Behavioral Health

Address

Samaritan Medical Center area (Northern New York)

Phone

315-785-4516 (Urgent Mental Health Hotline 24/7)

Email

—

Opening Hours

Main Lobby: Monday – Friday 5:30 a.m. – 8:30 p.m. Saturday/Sunday 6 a.m. – 8 p.m. Registration Desk: Monday – Friday 6 a.m. – 6 p.m. Saturday/Sunday 5:30 a.m. – 8:30 p.m.

Emergency Care

Urgent Mental Health Hotline 24/7: 315-785-4516 or call/text 988

Services Offered

  • outpatient psychiatry
  • intensive outpatient addiction services
  • alcohol and substance abuse treatment
  • traditional outpatient addiction services
  • inpatient mental health unit
  • emergency department mental health area
  • outpatient behavioral health clinic
  • medication management
  • counseling services
  • psychiatric inpatient care for adults 18+
  • addiction services
  • urgent mental health hotline
  • 24/7 crisis support
  • telement/telehealth not specified

Team

  • Not specified, Not specified — Behavioral Health Team

Insurance & Payment

—

Pay Your Bill Online (via Samaritan Health), Mysamaritanhealth portal, financial information page

Languages Spoken

—

FAQs

What are the hours for the Main Lobby and Registration Desk?

Main Lobby: Monday – Friday 5:30 a.m. – 8:30 p.m. Saturday/Sunday 6 a.m. – 8 p.m. Registration Desk: Monday – Friday 6 a.m. – 6 p.m. Saturday/Sunday 5:30 a.m. – 8:30 p.m.

What is the address for Samaritan Behavioral Health Services?

1575 Washington Street, Watertown, NY 13601

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Healthgrades (General Hospital): 63% (patients who gave a rating of 9 or 10)
  • Online review platforms for Behavioral Health group: 1/5 stars (selected representative reviews)

Patients praise

  • Professional individual providers who offer effective therapeutic support
  • Responsiveness to patient requests for provider changes
  • Recent facility improvements and expansions to improve safety and environment for acute mental health care

Common complaints

  • Long wait times for appointments and short appointment durations
  • Difficulties obtaining prescription refills in a timely manner
  • Perceived lack of care for patient mental stability
  • Communication issues with administrative/reception staff

"My loved one waited 1 hour and 15 minutes to be seen and then was out within 12 minutes. Something needs to change."

— Online review platform

"Angela is a true professional. She has helped me navigate myself upwards. I always look forward to our meetings. Highly recommend!"

— Online review platform

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

More behavioral health clinics in Watertown

Watertown, CT·Mental Health

CareTeam Health Clinic in Windsor, CT serves Watertown residents with mental health care, primary care, urgent medical care, telehealth counseling, psychiatric evaluations, medication management, DNA testing, and medical weight loss programs. The clinic offers both in-person and secure telemedicine appointments and accepts most major insurance plans including Aetna, Cigna, Blue Cross, United Healthcare, Medicaid, and Medicare.

VerifiedOnline booking
Watertown, NY·Behavioral Health

Citizen Advocates, Inc. is a nonprofit provider of behavioral and mental health services and addiction treatment in northern New York. Key points: - Focus: Developmental and behavioral health, addiction prevention, treatment, and recovery; 24/7 mental health and addiction care in the community. - Service area: Franklin, Clinton, Essex, Hamilton, and St. Lawrence counties (Watertown area included in northern NY network). - Organization: Founded 1975; private nonprofit; headquartered in Malone, NY; 4 offices total in the United States. - Size/scale: Approximately 119 employees; annual revenue in the $25–50 million range; about $7.4 million in total funding. - Accessibility: Community-based care across multiple sites; aims to be an employer of choice in behavioral health. - Contact (for inquiries): General phone lines available; main address at 125 Finney Boulevard, Malone, NY 12953 (Watertown-specific services not listed on the provided page). If you’re looking for behavioral and mental health services specifically in Watertown, NY, this page confirms Citizen Advocates as part of the northern NY network but does not list a Watertown location. Consider contacting their Malone headquarters or seeking direct referral/partner programs in Watertown through the provided phone numbers.

VerifiedOnline bookingSince 1975
Watertown, MA·Mental Health & Behavioral Health

Verified
Watertown, MA·Mental Health & Behavioral Health

Northeast Health Services in Watertown, MA offers a full suite of personalized mental health services including therapy, psychiatry, and medication management for children, adolescents, and adults. Located at 480 Pleasant Street, the clinic provides both in-person and telehealth options and accepts most major insurance plans including Medicaid and Medicare.

VerifiedOnline booking
Watertown, CT·Mental Health

South County Psychiatry in Old Lyme, CT serves the Watertown area with behavioral health services including psychotherapy, medication management, and transcranial magnetic stimulation (TMS), a non-invasive procedure for treating major depression and OCD. The practice offers both regular and extended hours and treats conditions such as anxiety, depression, ADHD, PTSD, panic disorder, and bipolar disorder using an evidence-based approach.

VerifiedOnline booking
Watertown, NY·Behavioral Health

Summary: The Community Clinic at the Children’s Home of Jefferson County (CHJC) is a Watertown, NY-based nonprofit offering clinical services to children and families. CHJC operates a community clinic as part of its broader suite of programs in mental health, care management, foster care, health homes, teen programs, after-school activities, crisis outreach, and child welfare. The organization is headquartered in Watertown, founded in 1859, employs about 65 staff, and serves the Jefferson County area with multiple offices (including 1704 State Street, Watertown, NY 13601). For clinical roles or services, CHJC emphasizes licensed or unlicensed clinicians delivering community-based mental health and wellness support to children and their families.

VerifiedOnline bookingEmergency careSince 1859

See all behavioral health clinics in Watertown →

Comparing your options?

See other behavioral health clinics in Watertown, or search the full directory by insurance, ratings, and more.

More Behavioral Health Clinics