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About

Lake Behavioral Hospital is a private mental health treatment center in Waukegan, Illinois, offering inpatient and outpatient services for adolescents, adults, and seniors. It provides treatment for depression, anxiety, schizophrenia, and substance use, with crisis support and no-cost 24/7 mental health assessments. The facility operates three offices in the United States, led from its Waukegan HQ at 2615 Washington St. Founded in 2018, it focuses on behavioral health, addiction treatment, medication management, and crisis stabilization. Contact options include multiple toll-free numbers and its website.

Clinic Type

Mental Health Counseling

Address

2615 Washington St, Waukegan, IL 60085, US

Phone

(855) 990-1900

Email

Opening Hours

24/7 screenings; Inpatient program hours often follow hospital schedule; contact for exact hours

Telehealth

Available

Emergency Care

Available 24/7 for confidential screenings

Services Offered

  • Inpatient mental health treatment
  • Partial Hospitalization Program (PHP) for teens
  • Intensive Outpatient Program (IOP) for adults
  • Outpatient services
  • Telehealth
  • Family therapy (for adolescents)
  • Medication management (if needed)
  • Group therapy
  • Activity therapy
  • 24/7 confidential screening
  • Dual diagnosis treatment (mental health and substance use)

Technology & Equipment

  • Telehealth
  • Your Care Everywhere pricing estimator

Team

  • Cindy DeMarco — CEO
  • David Wagner — [unspecified]

Insurance & Payment

Languages Spoken

Current Offers

Free screenings (24/7) — 0

FAQs

What services does Lake Behavioral Hospital offer?

Inpatient treatment for adults with mental health disorders and a full continuum of care for aftercare; adolescent programs; dual diagnosis treatment; inpatient and outpatient services.

Awards & Accreditations

  • Mental Health Advocacy Award (CEO Cindy DeMarco)
  • Other disclosed recognitions as per site
  • David Wagner Mental Health Advocacy Award – Cindy DeMarco, CEO

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Recovered.org / MapQuest: 3.85/5 (Recovered.org Trustscore) (36 (MapQuest))

Patients praise

  • Some patients reported positive care experiences and helpful staff

Common complaints

  • Poor communication with staff and families
  • Unprofessional behavior from staff
  • Concerns about discharge planning and aftercare
  • Allegations of inadequate patient supervision and safety issues
  • Reports of jail-like environment
  • Allegations of unauthorized medication changes

"If you care about your loved ones do not send them here. The staff they have are very unprofessional and only care about a paycheck."

LocalityBiz Review

"I absolutely love Lake! The amount of time, care, and effort the staff puts towards each of their patients and people in need Is something I haven't seen in many other mental health facilities at..."

MapQuest Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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