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About

Josselyn is a nonprofit community mental health center offering comprehensive care (therapy, psychiatry, case management, art therapy, employment support, youth intensive programs) with a sliding fee scale to improve access. Founded in 1951 and headquartered in Northbrook, IL, it operates 9 U.S. offices, including a Waukegan location at 204 N Genesee St, Waukegan, IL 60085. The center emphasizes equitable access to high-quality mental health care and has a staff of about 161 employees. There are ongoing hiring efforts in Waukegan for mental health therapists.

Clinic Type

Psychiatry

Address

204 N. Genesee Street, Waukegan, IL 60085

Phone

Josselyn Front Desk – 847-441-5600; Intake – 224-505-5052

Email

Opening Hours

Monday – Thursday, 9am – 8pm; Friday, 9am – 5pm; Saturday, 9am – 2pm

Services Offered

  • Psychiatric Services
  • Outpatient Therapy
  • Intake
  • Case Management

Insurance & Payment

Languages Spoken

FAQs

What are your intake process steps?

- Call to complete intake process to receive services

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Recovery.com: 3.5 out of 5 (15 reviews)
  • Top Sober House: 3.4 out of 5 (2 reviews)

Patients praise

  • Some patients report satisfaction with individual therapists

Common complaints

  • Communication issues between departments
  • Delayed or non-existent responses to prescription refill requests
  • Administrative failures regarding insurance processing
  • Dissatisfaction with the quality of some therapy sessions
  • Inconsistent staff responsiveness during patient crises

"It is irresponsible and unconscionable to let a patient run out of a medication and not even care enough to return a phone call!"

LocalityBiz patient review

"I started coming here and the therapist that I had she judged me to which made me stop going to them and then the therapist... turned out to be horrible and was finding excuses to drop my son from therapy"

LocalityBiz patient review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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