Waukegan - The Josselyn Center
Psychiatry • Waukegan, IL • Since 1951
About
Josselyn is a nonprofit community mental health center offering comprehensive care (therapy, psychiatry, case management, art therapy, employment support, youth intensive programs) with a sliding fee scale to improve access. Founded in 1951 and headquartered in Northbrook, IL, it operates 9 U.S. offices, including a Waukegan location at 204 N Genesee St, Waukegan, IL 60085. The center emphasizes equitable access to high-quality mental health care and has a staff of about 161 employees. There are ongoing hiring efforts in Waukegan for mental health therapists.
Clinic Type
Psychiatry
Address
204 N. Genesee Street, Waukegan, IL 60085
Phone
Josselyn Front Desk – 847-441-5600; Intake – 224-505-5052
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Opening Hours
Monday – Thursday, 9am – 8pm; Friday, 9am – 5pm; Saturday, 9am – 2pm
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are your intake process steps?
- Call to complete intake process to receive services
Social Media
Photos







What Patients Say
Overall sentiment across review platforms: mixed
- Recovery.com: 3.5 out of 5 (15 reviews)
- Top Sober House: 3.4 out of 5 (2 reviews)
Patients praise
- Some patients report satisfaction with individual therapists
Common complaints
- Communication issues between departments
- Delayed or non-existent responses to prescription refill requests
- Administrative failures regarding insurance processing
- Dissatisfaction with the quality of some therapy sessions
- Inconsistent staff responsiveness during patient crises
"It is irresponsible and unconscionable to let a patient run out of a medication and not even care enough to return a phone call!"
— LocalityBiz patient review"I started coming here and the therapist that I had she judged me to which made me stop going to them and then the therapist... turned out to be horrible and was finding excuses to drop my son from therapy"
— LocalityBiz patient reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- 10 Years of Leadership - Josselyn — Aug 28, 2025
- The MolinaCares Accord Contributes $55,000 to Josselyn in Support of Behavioral Health Services for Adolescents in Illinois — Jan 13, 2026
- The MolinaCares Accord Contributes $55,000 to Josselyn in Support of Behavioral Health Services for Adolescents in Illinois - The MolinaCares Accord — Jan 13, 2026
- DUE TODAY (9/25): Call for IMHCA Award Nominations | DePaul CSL News — Sep 25, 2025
- Mental Health Services Help Bridge Gaps In Care For Uninsured And Low-Income Individuals - MedicalDevicesPro.com — Jan 4, 2026
Information sourced from the clinic's website as of July 11, 2026.
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