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Clinic Type

Behavioral Health

Address

1359 N. Grand Avenue, Covina, CA 91724

Phone

1-800-854-7771; (626) 430-2900

Email

Opening Hours

MON - FRI 8:00 AM - 5:00 PM

Services Offered

  • Mental Health Services
  • Outpatient
  • Adults
  • Older Adults
  • English
  • Spanish

Insurance & Payment

Languages Spoken

  • English
  • Spanish

FAQs

What are the hours for in-person services?

Operation Hours: MON - FRI 8:00 AM - 5:00 PM

What are the walk-in hours?

Walk In Hours: MON - FRI 8:00 AM - 5:00 PM

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 2.4 / 5 (23 reviews)
  • Yelp: not shown in provided snippet (6 reviews)
  • MapQuest: not shown in provided snippet (not shown in provided snippet)
  • Apple Maps: not shown in provided snippet (not shown in provided snippet)

Patients praise

  • Some reviewers describe helpful, welcoming therapists and good experiences with counseling
  • Some reviewers mention staff being helpful/courteous and support with practical needs (e.g., housing, homelessness)
  • Some reviews say the intake/process was easy and therapy helped with situations without feeling judged

Common complaints

  • Low overall ratings and complaints about inadequate care/counselor availability (not enough counselors; having only a caseworker)
  • Complaints about therapists/psychiatrists not responding, slow progress, frequent switching of psychiatrists, and prescription refill delays
  • Claims of poor office/intake experience and distrust (e.g., suspected scam-like appointment/reward number)

"“ESGV MHC has a 2.4 star rating with 23 reviews.”"

Birdeye review summary

"“Do not go here! I was recommended here by Altamed and have had nothing but therapist who do not respond, call out, do not answer texts… psychiatrist who switch every couple of months and do not refill my prescriptions on time…”"

Birdeye (excerpted review text)

"“Not enough counselors here to help you. I've been here for almost 2 years.”"

Yelp (excerpted highlight/snippet)

Synthesized from public review platforms as of Jul 10, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 10, 2026.

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