West Covina Behavioral Health Offices - Kaiser Permanente
Behavioral Health • West Covina, CA • Since 1945
About
Summary: The page provides an overview of Kaiser Permanente, a nonprofit, integrated health plan and healthcare provider founded in 1945 and headquartered in Oakland, CA. It operates 39 hospitals and over 734 locations across eight states and the District of Columbia, serving more than 12.7 million members. Kaiser Permanente emphasizes not-for-profit care and coverage, with a large nationwide presence and multiple contact channels. If you’re specifically seeking West Covina Behavioral Health Offices, this page confirms Kaiser Permanente’s broader regional footprint but does not list a West Covina location. For West Covina behavioral health offices, you may need to search Kaiser Permanente’s regional site or contact the main helplines listed.
Clinic Type
Behavioral Health
Address
1511 W Garvey Ave N, West Covina, CA 91790
Phone
626-960-4844
directoryupdate@kp.org
Opening Hours
Monday through Thursday, 7 a.m. to 7 p.m.; Friday, 7 a.m. to 5 p.m.; Saturday and Sunday, Closed
Emergency Care
Not listed/not available
Services Offered
—
Insurance & Payment
Languages Spoken
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FAQs
What are the hours for the West Covina Behavioral Health Offices?
Monday through Thursday, 7 a.m. to 7 p.m. Friday, 7 a.m. to 5 p.m. Saturday and Sunday, Closed
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye: 3.7/5 (12 reviews)
- Rehab.com: 3.65/5 (Not explicitly stated (aggregated))
Patients praise
- Positive individual experiences with specific therapists and staff members who are described as caring and helpful
- Some patients report successful stability and treatment outcomes for their conditions
Common complaints
- Reports of rude, snappy, or defensive staff behavior, particularly on the phone
- Perception of being treated as a number rather than an individual by some psychiatrists
- Concerns regarding overwhelming caseloads and perceived lack of genuine care for mental health needs
- Criticism of the business model regarding service accessibility and profit incentives
"The psychiatrist doesn't care of your mental health. They just see you as another patient, not an individual."
— Birdeye review"lmaoo they have the rudest staff, I’m like damn in the psychiatric department? The people I talked to on the phone were sooo snappy and defensive"
— Birdeye review"The staff are really warm and kind, and Lisette Pinedo has been an amazing, caring, grounding therapist to work with! Thank you guys 🙏"
— Loc8NearMe reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Dr. Kimberly Curtis, MD, Psychiatrist | WEST COVINA, CA | WebMD — Jul 31, 2025
- Lilia E. Vazquez, PA - Physician Assistant in West Covina, CA — May 14, 2026
- Dr. Jaehoon J. Oh, MD - Psychiatrist in West Covina, CA — May 14, 2026
- BLS/CPR Certification West Covina CA | ACLS & PALS | Project Heartbeat — Mar 19, 2026
- Continued Progress Ensuring Access to Mental Health Care | Kaiser Permanente — Apr 10, 2026
Information sourced from the clinic's website as of July 11, 2026.
More behavioral health clinics in West Covina
East Valley Community Health Center (West Covina HQ) is a nonprofit Federally Qualified Health Center offering patient-centered behavioral health services alongside medical, dental, pediatrics, and vision care. Founded in 1970 and headquartered in West Covina, CA, EVCHC serves the East San Gabriel Valley and Pomona communities with integrated, team-based care. Key leadership includes Director of Behavioral Health (Margaret Duenez) and Associate Mental Health Director (Brianna Guzman Garcia). The center operates 8 offices across the region and aims to improve individual and community well-being through accessible, affordable care.
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