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Hartford HealthCare’s Cancer Institute is part of their Institute Model, delivering comprehensive cancer care across specialties (including medical and radiation oncology, surgery, and supportive services) with a focus on affordability and integrated expertise. The page highlights four Hartford-area offices under Hartford HealthCare, but does not list a specific “West Hartford” cancer institute location. Likely locations in the Hartford area include: - Hartford area offices (e.g., One State Street or 100 Pearl Street, Hartford, CT 06103) If you need a definitive West Hartford location for the Cancer Institute, please provide a link to a West Hartford page or I can look up current West Hartford cancer care sites within Hartford HealthCare.

Clinic Type

Oncology

Address

80 Fisher Drive, Avon, CT 06001

Phone

860.406.6865

Email

Elizabeth.Begley@hhchealth.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

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Insurance & Payment

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Languages Spoken

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Social Media

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye: 4/5 (based on 4 reviews) (4)
  • Yelp: Low ratings generally cited, with a high proportion of one-star reviews mentioned (Not explicitly enumerated in snippet)

Patients praise

  • Access to advanced, cutting-edge cancer treatment technology and MSK Alliance standards
  • Compassionate, dedicated medical staff and specialists described as miracle workers or genius by some patients
  • Efforts to provide a warm, comfortable, and patient-centered environment with amenities like reflection gardens and private infusion bays
  • Effective, personalized care plans involving multidisciplinary teams

Common complaints

  • Difficulties with customer service, appointment scheduling, and communication responsiveness
  • Long waiting room times
  • Billing and payment-related frustrations
  • Concerns regarding phone systems and automated attendants

"When I woke up in recovery, Dr. Curtis came in, and he put his hand on my shoulder, and he told me, ‘Today was a wonderful day’. I am extremely grateful. Dr. Curtis is a genius, a miracle worker."

— Patient testimonial about surgical oncology care

"Horrible customer service. Was sent by Windham hospital and have been in the waiting room for 4 hours... Everytime you ask how much longer, she says you are next. Which never happens..."

— Patient review of Hartford Hospital Cancer Institute experience

"Communication is severely lacking. On multiple occasions, it has taken five to seven days to received a return call... It is extremely difficult to get a nurse or provider to return a call, and patient concerns simply don't seem to be a priority."

— Patient review regarding Hartford HealthCare Medical Group communication issues

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Summary: The Hartford HealthCare Cancer Institute at The Hospital of Central Connecticut (which is part of the Hartford HealthCare network) provides cancer care as part of a comprehensive, integrated system that includes tertiary and community hospitals, a large physician network, and extensive cancer, heart, neuroscience, orthopedics, and urology services. The Hospital of Central Connecticut partners with Hartford HealthCare’s Cancer Institute to deliver high-standard cancer treatment across its facilities, including locations in West Hartford as part of the broader Hartford HealthCare network.

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