West Haven VA Medical Center | VA Connecticut Health Care
Pathology • West Haven, CT
Clinic Type
Pathology
Address
West Haven VA Medical Center
Phone
Main Phone (not provided in extracted text)
kelsey.discepolo@va.gov
Opening Hours
Mon-Sun 24/7
Telehealth
https://www.telehealth.va.gov/
Emergency Care
911 or go to the nearest VA or non-VA emergency department
Services Offered
Technology & Equipment
Insurance & Payment
—
Languages Spoken
—
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- CMS/HCAHPS Patient Experience Ratings: 4 out of 5 stars (415 surveys)
- VA SHEP Patient Satisfaction Survey: 80/100
- TrustReviewers.com: 4.3 out of 5 stars (71 reviews)
Patients praise
- Highly rated by many patients for quality of care (4-star general rating)
- Positive feedback regarding medical staff, particularly in departments like cardiac care
- Performs above national VA averages on composite quality metrics
- Strong professional interaction with affiliated teaching institutions like Yale
Common complaints
- Unanswered phone calls and communication difficulties
- Deferred facility maintenance (e.g., HVAC temperature issues, maintenance of beds and stretchers)
- Long wait times for appointments and procedures
- Staffing shortages leading to service issues
- Occasional reports of unprofessional or disrespectful staff behavior
"Amazing people work here. Proximity and interaction with Yale is amazing."
— Yelp Review"The nurses, attendants and doctors in Cardiac wing of the hospital (triple bypass surgery) were all practice."
— TrustReviewers.com Review"Only towards the information Station when walking into the VA. Very rude and disrespectful children helping veterans."
— TrustReviewers.com ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Veterans Affairs report highlights issues at West Haven VA center — Jul 12, 2025
- Serving those who served: For many Yale physicians, veteran care has become a mission | Yale News — Apr 8, 2026
- Kempton Named Chief of Surgical Services, VA Connecticut Healthcare System | Yale School of Medicine — Oct 31, 2025
- Blumenthal, Murphy, Delauro & Himes' Bill to Name West Haven VA Medical Center A... — Aug 5, 2025
- 6110--689-26-3-4807-0126: Replace Variable Frequency Drive Units (VA-26-00053945) — Jun 3, 2026
Information sourced from the clinic's website as of July 11, 2026.
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