Baystate Medical Practices - West Side Adult Medicine
Primary Care • West Springfield, MA
About
Baystate Health provides a searchable directory to find primary care providers and specialists within its western Massachusetts network, including Baystate Medical Practices. You can search by condition, symptom, specialty, or physician name to locate providers and make appointments. The page lists two Baystate Health offices: 780 Chestnut St, Springfield, MA 01107 and 115 W Silver St Ste 115, Westfield, MA 01040. If you’re looking for West Side Adult Medicine in West Springfield, use the provider search to locate the corresponding Baystate clinicians or clinics serving that area and proceed to book an appointment.
Clinic Type
Primary Care
Address
46 Daggett Drive, Floor 3, West Springfield, MA 01089
Phone
413-794-5412
Medical.StaffOffice@baystatehealth.org
Opening Hours
Wednesday: 7:30; Thursday: 7:30 am - 5 pm; Friday: 7:30 am - 5; Saturday: Closed; Sunday: Closed
Services Offered
Insurance & Payment
—
Multiple bill payment options, Pay My Bill, multiple bill payment options (participate in most insurance programs)
Languages Spoken
—
FAQs
If you don’t have a primary care provider, use our Find a Provider tool, or call 413-794-5412.
Not a question; content about locating a provider and contact.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Healthgrades: 1 out of 5 stars (1 review)
- TestosteroneTherapy.org: 2.4 out of 5 stars (56 reviews)
Patients praise
- some individual providers have higher ratings than the practice overall
Common complaints
- difficulty with appointment scheduling and cancellations
- poor communication from staff and providers
- long wait times for appointments and medical care
- perceived lack of responsiveness to patient needs
- unprofessional conduct by front desk staff
"I set up an appointment 3 months in advance and they tell me that they have to reschedule it to January due to provider issues."
— LocalityBiz review by Katie Andersen"I called early this morning because of an UTI.... Talked to someone and told her my issues. Said she would let a nurse know and call me. It is now 6:00 pm with no call."
— WebMD reviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Kathryn Beyer, PA - Baystate Health — Jul 17, 2025
- Baystate Medical Practices - West Side Adult Medicine Photos - Yelp — Aug 6, 2025
- Dr. Yu Liu, MD - Family Medicine Physician in West Springfield, MA — Sep 23, 2025
- Liu, Yu - Baystate Medical Practices West Side Adult Medicine — Oct 19, 2025
- Dr. Sanjeevan Randhawa, MD - Internist in West Springfield, MA — Aug 20, 2025
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in West Springfield
Summary: AFC Urgent Care Bedford is a walk-in urgent care center (open daily 8am–8pm) serving Bedford and surrounding communities in MA, including Concord, Lexington, and Acton. It offers non-life threatening care for adults and children over 1, with on-site X-ray and lab, accepts most major insurance, and provides occupational health, same-day physicals, vaccines for travel, and COVID-19 testing. No appointment is needed. Located at 154 Great Road, Bedford, MA. If you’re seeking a similar West Springfield option, note this page is specifically for Bedford; AFC operates multiple locations, including a West Springfield site, but details would differ per location.
Health MD Urgent Care is a small urgent care center based in West Springfield, MA that treats acute and non-urgent medical issues. Key details: - Location: West Springfield, Massachusetts - Services: Urgent care for acute/non-urgent medical problems; includes pediatric urgent care and lab testing - Contact: (413) 206-4207, (413) 324-4266 - Staffing: 2 employees (specialists in medical care) - Web presence: healthmdurgentcare.com; ~1,692 monthly visits; strong local presence (Top country: United States) - Status: Private healthcare provider with basic online footprint and limited workforce turnover If you’re looking for immediate care in West Springfield for non-emergency issues, Health MD Urgent Care is a local option to consider.
Comparing your options?
See other primary care clinics in West Springfield, or search the full directory by insurance, ratings, and more.