Walk-In Clinic & Urgent Care in West Springfield, MA | AFC
Walk-In Clinic • West Springfield, MA • Since 2017
About
Summary: AFC Urgent Care Bedford is a walk-in urgent care center (open daily 8am–8pm) serving Bedford and surrounding communities in MA, including Concord, Lexington, and Acton. It offers non-life threatening care for adults and children over 1, with on-site X-ray and lab, accepts most major insurance, and provides occupational health, same-day physicals, vaccines for travel, and COVID-19 testing. No appointment is needed. Located at 154 Great Road, Bedford, MA. If you’re seeking a similar West Springfield option, note this page is specifically for Bedford; AFC operates multiple locations, including a West Springfield site, but details would differ per location.
Clinic Type
Walk-In Clinic
Address
18 Union Street, West Springfield, MA 01089
Phone
(413) 781-0100
springfieldteam@afcurgentcare.com
Opening Hours
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
Telehealth
Available (telehealth services mentioned on related pages)
Emergency Care
Yes (Walk-In Clinic & Urgent Care)
Services Offered
Insurance & Payment
Pay Your Bill (online), Walk-in payment at clinic, Accepted payment methods not fully listed on page
Languages Spoken
—
FAQs
What are the clinic hours?
Monday - Friday: 8:00 AM - 8:00 PM; Saturday - Sunday: 8:00 AM - 5:00 PM
What Patients Say
Overall sentiment across review platforms: positive
- Aggregated review data sites: 4.5/5 (approx. 2,335 total aggregated reviews)
- Solv Health: 4.6/5
- Official AFC Website: 5.0/5 (1,869 reviews)
Patients praise
- Friendly and professional staff
- Clean and well-maintained facility environment
- Efficient online appointment scheduling and paperwork process
- Effective care for minor ailments and quick identification of more serious conditions requiring referral
Common complaints
- Occasional reports of being turned away when the clinic reaches capacity
- Inconsistent experiences with different medical providers, including complaints about bedside manner and misdiagnosis concerns
- Wait times during busy periods
"One of the best experiences I've had with an urgent care setting. It was great to be able to select an appointment online and take care of all preliminary paperwork via their online system. I was in and out within 45 minutes. Highly recommend this location."
— AFC Urgent Care West Springfield Review (promallu.com)"I received prompt and caring service. It was very easy to schedule an appointment."
— AFC Urgent Care West Springfield Review (loc8nearme.com)"Went in for a covid test and got turned away early in the morning, saying they couldn't take anymore people. Not ok."
— Yelp ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
- Holyoke Medical Center expands services in Springfield — Oct 27, 2025
- New England Development. Westgate Mall Announces Opening of American Family Care. — Aug 28, 2025
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
Information sourced from the clinic's website as of July 11, 2026.
More walk-in clinic clinics in West Springfield
Health MD Urgent Care is a small urgent care center in West Springfield, MA, focusing on acute and non-urgent medical problems. Key details: - Location: West Springfield, Massachusetts - Services: Urgent care for acute/non-urgent issues; includes lab testing and pediatric urgent care among listed categories - Staff: 2 employees; all are specialists in the medical area - Contact: (413) 206-4207; (413) 324-4266 - Web presence: Homepage healthmdurgentcare.com; ~1,692 monthly visits; low bounce rate (0.7%); pages per visit ~1.5 - Network footprint: LinkedIn presence; small scale practice with connections to Baystate Health - Audience: Primarily United States-based If you’re seeking urgent care in West Springfield, Health MD Urgent Care is a very small center with basic urgent/care services and minimal staff. For more complex needs or larger facilities, you might consider nearby hospitals or larger urgent care networks.
Summary: The CVS MinuteClinic page for CVS.com lists three United States locations, all in Woonsocket, Rhode Island (the headquarters). It does not show any MinuteClinic locations in West Springfield, MA. If you’re looking for MinuteClinic in West Springfield, MA, you may need to search CVS’s site for Massachusetts locations or call ahead to confirm availability.
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