Diagnostics and Laboratory - Caldwell - West Valley Medical Center
Laboratory Services • West Valley City, UT • Since 1920
About
Summary: West Valley Medical Center in Caldwell, Idaho (part of HCA Healthcare) is a 150-bed hospital serving Canyon County with outpatient and inpatient care. The center offers diagnostic and laboratory services through its outpatient lab and imaging departments, which welcome walk-ins. Key roles include Medical Lab Scientist leads and laboratory directors, indicating active diagnostic operations. The facility emphasizes advanced technology and comprehensive specialties (cardiology, oncology, orthopedics) and operates from 1717 Arlington Ave, Caldwell, ID 83605. For diagnostics and lab inquiries, contact the hospital at (208) 455-3995 or the general line (844) 706-8773.
Clinic Type
Laboratory Services
Address
Laboratory Services, Caldwell, Idaho
Phone
(208) 455-3792
WVAL.DL.CNRStrong@hcahealthcare.com
Opening Hours
Regular business hours are Monday through Friday, from 7:00am to 4:00pm. Flexible hours for evenings, weekends and holidays. For all other times, enter through the emergency room (ER) entrance.
Emergency Care
ER entrance for non-ER visits; not charged as ER visit
Services Offered
Insurance & Payment
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Languages Spoken
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FAQs
What are the hours for regular business?
Regular business hours are Monday through Friday, from 7:00am to 4:00pm.
How do I access the laboratory outside regular hours?
If you have an appointment outside standard hours, enter through the emergency room (ER) entrance.
Is the ER visit required to access the lab services after-hours?
No, this is not considered an ER visit, and you will not be charged for emergency services nor will you wait in the ER queue.
What is the contact number for more information about laboratory services?
For more information about our high-quality, diagnostic and laboratory services, call (208) 455-3792, or fax (208) 455-3819.
Awards & Accreditations
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye/LocalityBiz (West Valley Lab & Imaging Outpatient Services in Caldwell): 3.8/5 stars (8 reviews)
- West Valley Medical Center (Caldwell, ID): 3.5/5 stars (13 reviews (Vivian Health))
- West Valley Medical Center (Caldwell, ID): 76% recommend hospital ((Healthgrades))
Patients praise
- Friendly, professional, and compassionate staff
- Quick check-in process for some patients
- Painless and efficient blood draws (according to some reviewers)
- Excellent surgical outcomes and ER care experiences
- Supportive and attentive imaging and lab staff
Common complaints
- Long wait times
- Painful or poor experiences with phlebotomy staff/blood draws
- Lack of privacy during check-in
- Staff communication issues (complaining in front of patients)
- Need for improved communication and responsiveness to specific patient needs
"I've been to this lab several times now. The staff is always friendly, check in is quick and the draws have been consistently painless. Definitely the best lab I've been to in Caldwell, this is now my first choice."
— Patient review of West Valley Lab & Imaging Outpatient Services, Caldwell, ID"The blood draws here are horrible. They really hurt your arm. My arm was bruised for about 3 weeks after... The people taking the blood here are awful."
— Patient review of West Valley Lab & Imaging Outpatient Services, Caldwell, ID"I never thought [I] would ever say this about West Valley but they were actually really good when I went into the ER... they joked around with me and took very good care of me."
— Patient review of West Valley Medical Center, Caldwell, IDSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
Information sourced from the clinic's website as of July 11, 2026.
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