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Clinic Type

Laboratory Services

Address

West Valley Clinic (Lab)

Phone

//385-526-7725

Email

intermountainnews@imail.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Laboratory services
  • Pathology
  • Blood testing
  • Urinalysis
  • Surgical pathology
  • Advanced testing
  • Molecular-based tests
  • At-home lab services
  • Lab draw services
  • Phlebotomy
  • Patient portal viewing of results

Technology & Equipment

  • Advanced testing
  • PCR and molecular-based testing
  • Intermountain Health patient portal app

Insurance & Payment

—

Languages Spoken

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FAQs

Do I need to make an appointment?

No, our labs accept walk-ins during open hours, no appointment needed.

Can I view my recent lab results online?

You can view your recent test results in the patient portal as soon as they are available.

Who may contact me about results?

Your provider may also contact you with your results. If you have questions, we recommend you contact your provider.

What will lab testing cost me?

Intermountain Health is contracted with the majority of insurance plans for laboratory testing. These insurance plans cover the most commonly ordered lab tests. Please get in touch with your insurance carrier if you have questions about coverage for specific tests.

What should I bring to the lab?

Please be sure to bring a form of ID and your insurance card.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Intermountain Health Official Site: 4.9/5 (Family Medicine department) (307 ratings)
  • weightlossclinic.care: 4.8/5 (103 reviews)
  • Birdeye: 3.7/5 (31 reviews)

Patients praise

  • Positive feedback for specific physicians, nurses, and staff, who are described as professional, understanding, and kind
  • Appreciation for the convenience of on-site services, including the laboratory
  • General praise for the helpfulness of check-in and administrative staff

Common complaints

  • Frustration with billing practices, specifically regarding claims of bogus charges and difficulty resolving billing issues
  • Challenges with scheduling, including difficulty getting appointments with new providers
  • Occasional wait times at the lab

"Always great service here, the employees are all really nice and helpful, it’s usually pretty fast and I think the longest I ever had to wait was just over 10 minutes."

— Birdeye review

"Had to go downstairs for blood work and little bit of a wait, but they were busy."

— Weightlossclinic.care review

"Disappointed. Wanted to find a female primary provider... Called the West Valley clinic and both were not accepting new patients."

— Yelp review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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Summary: West Valley Medical Center in Caldwell, Idaho (part of HCA Healthcare) is a 150-bed hospital serving Canyon County with outpatient and inpatient care. The center offers diagnostic and laboratory services through its outpatient lab and imaging departments, which welcome walk-ins. Key roles include Medical Lab Scientist leads and laboratory directors, indicating active diagnostic operations. The facility emphasizes advanced technology and comprehensive specialties (cardiology, oncology, orthopedics) and operates from 1717 Arlington Ave, Caldwell, ID 83605. For diagnostics and lab inquiries, contact the hospital at (208) 455-3995 or the general line (844) 706-8773.

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