Baystate Primary Care - Westfield
Internal Medicine • Westfield, MA
About
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
Clinic Type
Internal Medicine
Address
57 Union Street, Suite 201, Westfield, MA 01085
Phone
413-795-8085
Medical.StaffOffice@baystatehealth.org
Opening Hours
Monday 8 am–5 pm; Tuesday 8 am–5 pm; Wednesday 8 am–5 pm; Thursday 8 am–5 pm; Friday 8 am–5 pm; Saturday Closed; Sunday Closed
Services Offered
Insurance & Payment
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Pay My Bill, multiple bill payment options
Languages Spoken
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FAQs
What are the clinic hours?
- Monday: 8 am - 5 pm - Tuesday: 8 am - 5 pm - Wednesday: 8 am - 5 pm - Thursday: 8 am - 5 pm - Friday: 8 am - 5 pm - Saturday: Closed - Sunday: Closed
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Google (via BestProsInTown): 1.9/5 (28 (BestProsInTown))
Patients praise
- High satisfaction with specific healthcare providers (e.g., Physician Assistants)
- Effective communication from some doctors and nurses
- General cleanliness of facilities
Common complaints
- Long wait times for appointments
- Perceived lack of responsiveness in care settings
- Concerns regarding communication and timely updates
"I had my first appointment that I've waited for over a year at Baystate primary care. I saw Nicole Clemente who is a PA. She was phenomenal. It was worth a..."
— Yelp/MapQuest User ReviewSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- Dr. Amanda L. Whitehouse, MD - Internal Medicine Physician in Springfield, MA — Jun 11, 2026
- Orthopedic urgent care clinic opens second location in Wilbraham - AOL — Apr 28, 2026
- Westfield State Expands Summer Learning with Teen U, Baystate Health Partnership — Jul 2, 2026
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
Information sourced from the clinic's website as of July 11, 2026.
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