Family Medicine - Holyoke Health
Internal Medicine • Westfield, MA
Clinic Type
Internal Medicine
Address
—
Phone
413.535.4800
bloodbank_donor@holyokehealth.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Languages Spoken
—
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Holyoke Health Official Website (for K. O'Connor, FNP): 4.9/5 (238 reviews) (238 reviews)
- Holyoke Health Official Website (for Dr. T. Graziano, MD): 4.8/5 (328 reviews) (328 reviews)
- Healthgrades (for Dr. T. Graziano, MD): 3.1/5 (14 reviews)
Patients praise
- providers described as caring and professional
- effective communication and ability to explain medical information clearly
- thoroughness during medical evaluations and treatment planning
- attentiveness to patient history and needs
Common complaints
- reports of disorganization in administrative processes
- difficulties with referrals and follow-ups
- perceived lack of urgency in care coordination
- instances of unprofessional communication or long wait times
"My care provider (Kristen O'connor) is a caring person, very professional, and has the ability to explain medical terminology in terms easy to understand. Both her medical skills and her communication skills are excellent."
— Holyoke Health Official Website"Dr. Graziano took time to actually listen to me. My visit wasn't rushed. He was very thorough with regards to evaluating and assessing my health complaint. He was sure to recognize my health history and how it effects my current state."
— Healthgrades"I have fallen through the crack several times. They are very disorganized. The staff is very friendly and that's the only reason they're getting two stars. The doctor seem overwhelmed and are not able to truly look at a patient's past medical records."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- HMC WELCOMES 11 PRIMARY CARE PHYSICIANS/PROVIDERS - Holyoke Health — Dec 2, 2025
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- HMC EXPANDS SERVICES IN SPRINGFIELD - Holyoke Health — Oct 30, 2025
- Lucille Passer, PA - Holyoke Health — Sep 9, 2025
- Holyoke Medical Center expands services in Springfield — Oct 25, 2025
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Westfield
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
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