Family Medicine Associates | Primary Care in Westfield, MA
Internal Medicine • Westfield, MA
Clinic Type
Internal Medicine
Address
Westfield, Massachusetts
Phone
413-562-5173
patientportal@familymedicineofwestfield.com
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
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Languages Spoken
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FAQs
What services does Family Medicine Associates provide?
They provide comprehensive primary care for adults 18+, including prevention, diagnosis, long-term health management, chronic care management, acute illnesses, preventive health, care coordination, at-home monitoring, physicals, and immunizations.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: negative
- Birdeye: 2.8 out of 5 stars (79 reviews)
Patients praise
- Some patients report positive experiences with specific providers or physician assistants
- Occasional reports of punctual appointments
Common complaints
- Unprofessional and rude office staff
- Poor communication and responsiveness regarding referrals, prescriptions, and billing inquiries
- Long wait times for appointments and phone calls
- Difficulties with patient portal and scheduling processes
"This clinic has been the worst experience I've ever had with a healthcare provider... no referrals have been processed, and when I reached out to the front desk, the staff member laughed at my concerns and abruptly hung up."
— Birdeye / Yelp via Yahoo Local"Stay away from this place at all costs. The people that run the office hate their jobs and they don't hide it. The billing department is the worst of the worst that I have ever encountered."
— LocalityBizSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- Holyoke Medical Center Welcomes 11 Primary Care Physicians, Providers - Health Care News — Dec 3, 2025
- Baystate Health Expands Primary Care Network in Western MA and Northern CT - World Today Journal — May 3, 2026
- OrthoMA expands with new location in Wilbraham — Apr 28, 2026
- HMC Family Physiatry Opens at Holyoke Medical Center - Health Care News — Nov 3, 2025
- Baystate Franklin family medicine residents make connections, learn about rural health care in tour - Athol Daily News — Jul 22, 2025
Information sourced from the clinic's website as of July 11, 2026.
More internal medicine clinics in Westfield
Summary: Baystate Primary Care – Westfield is part of James S. Rosenthal, M.D., P.C., a medical practice within Baystate Health in western Massachusetts. The Westfield location is at 115 W Silver St Ste 115, Westfield, MA 01040. The practice offers primary care and specialty services, with online appointment options available. Other office location: 780 Chestnut St, Springfield, MA 01107. The organization is listed under medical practices, focusing on primary care and western Massachusetts providers.
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