Behavioral and Mental Health Services - St. Mary's Health System
Behavioral Health • Auburn, ME • Since 1888
About
Summary: St. Mary’s Health System (Lewiston-Auburn, Maine) offers comprehensive Behavioral and Mental Health Services as part of its nonprofit health system. The services fall under the organization’s broader behavioral and mental health care lineup, which is supported by St. Mary’s Regional Medical Center network and Community Clinical Services (Federally Qualified Health Centers). The system emphasizes patient experience, quality and safety across its behavioral health programs and operates within a multi-site network in Lewiston and Auburn, with emergency and outpatient supports available through its facilities.
Clinic Type
Behavioral Health
Address
93 Campus Ave, Lewiston, Maine 04240, US
Phone
2077778100
sml-patient_experience@stmarysmaine.com
Opening Hours
Not published — contact the clinic to confirm hours.
Emergency Care
Behavioral health emergency services (Behavioral emergency department)
Services Offered
Insurance & Payment
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Languages Spoken
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What Patients Say
Overall sentiment across review platforms: mixed
- CMS HCAHPS Survey via Momentary Labs: 3 out of 5 stars (overall patient satisfaction) (364 patient surveys)
- Healthgrades: 72% recommend the hospital
- Best Rehabs: 3.2 out of 5 stars (rehab/counseling services) (5 alumni surveyed)
Patients praise
- accessibility of 24/7 psychiatric emergency care and walk-in crisis assessments
- some patients reported positive outcomes and effective counseling in detox and mental health programs
- praise for specific medical staff (nurses, physicians, and PAs) who were described as helpful and communicative in various care settings
- strong continuum of care spanning outpatient to inpatient stabilization
Common complaints
- reports of understaffing and overcrowding in behavioral and addiction programs
- past controversy regarding a 'wall of shame' that targeted and mocked patients with disabilities, involving inappropriate disclosure of sensitive personal health information
- complaints of rude or unprofessional staff behavior in specific departments, including the emergency department and urgent care
- concerns about long wait times and poor communication regarding policies or treatment plans
- negative experiences with billing transparency and estimation practices
"It's outdated and limited in many ways. It's feels more like a daycare for the mentally unstable than a treatment center."
— Best Rehabs (Alumni Review)"The front desk lady announced my issues to the entire office and was very unprofessional... However, the young medical assistant was very nice and the physicians assistant was also very nice and helpful as well."
— LocalityBiz (Urgent Care Review)"Worst organization ever!! Staff is underqualified to treat addictions. they let me down, I wouldn't never return here."
— Rehab.com (Patient Review)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- St. Mary’s Secures Federal Funding to Expand Behavioral Health Emergency Services - St. Mary's Health System — Mar 5, 2026
- Empowering Recovery: Outpatient Mental Health Innovation - St. Mary's Health System — Feb 4, 2026
- St. Mary’s in Lewiston expands behavioral health services - Behavioral Healthcare Network — Apr 22, 2026
- New therapy program at St. Mary’s in Lewiston helps patients stay at home — Apr 13, 2026
- St. Mary’s new mental health program offers path ‘to heal and grow’ — Jul 28, 2025
Information sourced from the clinic's website as of July 11, 2026.
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