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Clinic Type

Primary Care

Address

Phone

855-778-2922

Email

mediarelations@wvumedicine.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • wellness exams
  • vaccinations
  • management of chronic conditions
  • health screenings
  • physical exams
  • minor procedures
  • same-day appointments
  • gynecologic exams
  • coordination of referrals
  • pediatric care
  • obstetrics care
  • family medicine
  • internal medicine
  • cardiovascular health
  • respiratory health
  • digestive health
  • renal health
  • hematologic health
  • musculoskeletal health
  • vascular health

Team

  • WVU Medicine Primary Care — Provider network

Insurance & Payment

Languages Spoken

  • English

FAQs

What does primary care cover?

Primary care provides routine and preventive medical care for people of all ages, including wellness exams, vaccinations, and management of chronic conditions.

What is the role of primary care providers?

They coordinate care, refer to specialists when needed, and help manage undiagnosed symptoms to support long-term well-being.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (Mountaineer Family Medicine): 4.1/5 (75)
  • Healthgrades (Dr. E. Robie): 4.7/5 (24)
  • Healthgrades (Dr. Susan Cavender): 4.2/5 (20)
  • U.S. News & World Report (Dr. John P. Richards): 4/5 (59)

Patients praise

  • High provider knowledge and medical expertise
  • Compassionate and caring bedside manner of many physicians
  • Positive experiences with office staff and cleanliness in some settings
  • Effective management of chronic conditions and rare illnesses
  • Clear explanations of conditions and treatments by providers

Common complaints

  • Difficulties with appointment scheduling and wait times
  • Concerns regarding billing, insurance coverage, and perceived double-billing
  • Issues with provider communication, including feeling rushed or unheard
  • Negative experiences in emergency room settings, specifically regarding long wait times and facility conditions
  • Staff interactions sometimes described as rude or unhelpful

"She takes all the time needed to hear you... I have felt more compassion and understanding from her then I did with my dr I had for over 20 years."

Patient review of Dr. Susan Cavender

"My father spent days in the emergency room because they did not have a bed for him... Watching him lie there without the most basic comfort was unbearable."

Patient review regarding emergency room experience at CAMC General Hospital

"Talked over my mother, Rude and would not listen if you don't want to deal with people then you shouldn't try to be a doctor."

Patient review of Dr. Leela Patel

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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