Primary Care | WVU Medicine
Primary Care • Charleston, WV
Clinic Type
Primary Care
Address
—
Phone
855-778-2922
mediarelations@wvumedicine.org
Opening Hours
Not published — contact the clinic to confirm hours.
Services Offered
Team
Insurance & Payment
—
Languages Spoken
FAQs
What does primary care cover?
Primary care provides routine and preventive medical care for people of all ages, including wellness exams, vaccinations, and management of chronic conditions.
What is the role of primary care providers?
They coordinate care, refer to specialists when needed, and help manage undiagnosed symptoms to support long-term well-being.
Social Media
Photos








What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye (Mountaineer Family Medicine): 4.1/5 (75)
- Healthgrades (Dr. E. Robie): 4.7/5 (24)
- Healthgrades (Dr. Susan Cavender): 4.2/5 (20)
- U.S. News & World Report (Dr. John P. Richards): 4/5 (59)
Patients praise
- High provider knowledge and medical expertise
- Compassionate and caring bedside manner of many physicians
- Positive experiences with office staff and cleanliness in some settings
- Effective management of chronic conditions and rare illnesses
- Clear explanations of conditions and treatments by providers
Common complaints
- Difficulties with appointment scheduling and wait times
- Concerns regarding billing, insurance coverage, and perceived double-billing
- Issues with provider communication, including feeling rushed or unheard
- Negative experiences in emergency room settings, specifically regarding long wait times and facility conditions
- Staff interactions sometimes described as rude or unhelpful
"She takes all the time needed to hear you... I have felt more compassion and understanding from her then I did with my dr I had for over 20 years."
— Patient review of Dr. Susan Cavender"My father spent days in the emergency room because they did not have a bed for him... Watching him lie there without the most basic comfort was unbearable."
— Patient review regarding emergency room experience at CAMC General Hospital"Talked over my mother, Rude and would not listen if you don't want to deal with people then you shouldn't try to be a doctor."
— Patient review of Dr. Leela PatelSynthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- New partnership looks to expand health care access — Mar 31, 2026
- Dr. Phillip R. Triplett, MD - Internal Medicine Physician in Charleston, WV — May 14, 2026
- A new clinic opens in Raleigh County — Nov 4, 2025
- Thomas Memorial Hospital Opens Pediatric Clinic In South Charleston, West Virginia - HCD Magazine — Dec 8, 2025
- WVU Medicine Thomas Hospitals receives nearly $9M to expand intensive care capabilities – WCHS Network | News • Sports • Business | Charleston, WV — Jun 7, 2026
Information sourced from the clinic's website as of July 11, 2026.
More primary care clinics in Charleston
Roper St. Francis Physician Partners Primary Care is the primary care network of Roper St. Francis Healthcare in Charleston, SC. The system includes a network of more than 200 physicians across primary care and 20 subspecialties, with a focus on accessible, comprehensive family and preventive care. Recent updates include new providers joining the Johns Island location. Roper St. Francis Healthcare is a nonprofit system headquartered in Charleston, part of the Bon Secours Mercy Health family, serving the Charleston area with multiple Charleston-area offices.
Palmetto Primary Care Physicians (PPCP) is a private, independent multi-specialty medical group based in North Charleston, SC, founded in 1996. The practice operates 3 offices in Charleston, offering primary care, specialty care (endocrinology, gastroenterology, neurology), urgent care, imaging, diagnostics, and labs, plus a patient portal. PPCP is known for its patient-centered care model and was an early adopter of the Patient Centered Medical Home program. The group employs over 400 staff and 90+ providers across 30 physician offices in four counties (SC). Contact: (843) 572-7727. Homepage: palmettoprimarycare.com.
Summary: CAMC Charleston (Charleston Area Medical Center) is a nonprofit, teaching hospital system based in Charleston, WV, formed by the merger of Memorial, General, Women & Children’s, Teays Valley, and Greenbrier Valley facilities. It is the second-largest hospital in West Virginia with 838 staffed beds across five campuses and a strong emphasis on cardiac care, cancer services, neurology, orthopedics, trauma, pediatrics, and women’s health. CAMC operates as a tertiary teaching institution affiliated with West Virginia University and the West Virginia School of Osteopathic Medicine, hosting medical students, residents, fellows, and the DNAP program. It provides extensive community services, including significant uncompensated care (~$115M annually). For primary care and family medicine, CAMC offers networked services through its campuses and affiliated outpatient clinics, including locations in Charleston and surrounding areas, staffed by CAMC’s primary care and specialty physicians. Contact: 304-388-5432 or 304-345-4371. Website: camc.org.
Summary: - FamilyCare Health Centers (WV) is a nonprofit health care provider founded in 1989 and headquartered in Scott Depot, WV. It operates 12 offices across West Virginia, including locations in Charleston (Lee Street area) and Madison, Dunbar, and Scott Depot. - Services include whole-person care with offerings such as midwifery and ophthalmology, aiming to deliver high-quality, accessible care for families. - Contact: community@familycarewv.org; phone +1 304 760 6336. - Quick identifiers: Industry – Hospitals and Health Care; Type – Nonprofit; LinkedIn: /company/familycare-health-centerswv; HQ: Scott Depot, WV.
Comparing your options?
See other primary care clinics in Charleston, or search the full directory by insurance, ratings, and more.

