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About

Neighborhood Family Practice (NFP) is a nonprofit Federally Qualified Health Center based in Cleveland, Ohio, founded in 1980 to improve access to primary care on Cleveland’s near west side. It operates 10 locations across Cleveland and Lakewood, offering same-day appointments and a sliding-fee-scale financial assistance program for uninsured patients. NFP accepts Medicaid, Medicare, and most private insurance plans. As HRSA grantee, all sites are FTCA-covered. Core focus: high-quality, affordable primary care in a medical-home model for a diverse community. Contact: info@nfpmedcenter.org; main phones: (216) 281-0872, (216) 281-0872.

Clinic Type

Family Medicine

Address

3569 Ridge Road, Cleveland, OH 44102

Phone

216-281-0872

Email

info@nfpmedcenter.org

Opening Hours

Not published — contact the clinic to confirm hours.

Services Offered

  • Primary care
  • Family medicine
  • Health care services
  • Patient-centered medical home
  • Care coordination
  • Chronic disease management
  • Preventive services
  • Immunizations
  • HIV prevention care services
  • Refugee and newcomer health services
  • Care access and scheduling

Technology & Equipment

  • Patient-centered medical home
  • Electronic health records (MyChart)
  • Care coordination
  • Quality improvement and patient feedback systems

Team

  • Not specified, Board Certified in Family Medicine — Board certified Family Medicine

Insurance & Payment

  • Medicaid
  • Medicare
  • Other insurance

Accepting new patients, including those with Medicaid, Medicare and other insurance.

Out-of-pocket, Insurance, Financial assistance

Financing: Financial assistance programs available

Languages Spoken

  • English
  • Spanish
  • other languages at clinics

Pricing

  • Low-cost, high-quality care
  • Affordable care in neighborhood locations

Current Offers

New patient welcome

FAQs

What services are offered?

Primary care and family medicine services with a patient-centered approach.

Where are locations?

Seven locations on Cleveland’s west side and Lakewood.

What is the contact number for scheduling or inquiries?

Call 216.281.0872 or use the Schedule Here link on the website.

How can I schedule an appointment online?

Schedule Here on the website (Online Medical Appointment Scheduling).

Do they accept new patients?

Yes, accepting new patients, including those with Medicaid, Medicare and other insurance.

Commitments

  • High quality, affordable care in your neighborhood
  • Accessible access to care and scheduling

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Apple Maps: 73% (approximate positive consensus) (11 ratings (on Apple Maps))

Patients praise

  • Caring, friendly, and respectful staff and providers
  • Appreciation for comprehensive, community-focused care
  • Strong support for midwifery and pregnancy-related services
  • Increased satisfaction with recent improvements in administrative staff performance

Common complaints

  • Long wait times for appointments and in-office visits
  • Dissatisfaction with administrative processes and billing transparency
  • Initial challenges with receptionist responsiveness at some locations

"Awesome staff! Very caring doctors. This place is amazing feels like you are heard and your concerns are addressed!"

— Yelp

"You're scheduled to come in at a specific time and you aren't actually seen by your provider until forty minutes after the scheduled appointment time. They have zero consideration for the patient's time and schedule."

— LocalityBiz

"Dr. Sasha is very kind and friendly... The receptionists at this location used to be very unhelpful... They must've gotten new staff because now the receptionists are very friendly and helpful."

— LocalityBiz

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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