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Clinic Type

Urgent Care

Address

3762 Pearl Road, Cleveland, OH 44109

Phone

216-777-2155

Email

billing@healthexpressuc.com

Opening Hours

Mon – Fri: 8:00 am – 8:00 pm; Sat – Sun: 9:00 am – 6:00 pm

Telehealth

Yes, telehealth services available

Services Offered

  • Urgent care
  • Walk-in clinic
  • Same-day medical care
  • Telehealth
  • X-ray
  • Laboratory testing
  • Strep/flu testing
  • Urinalysis
  • Pregnancy testing
  • Occupational health
  • Primary care
  • Pediatric care
  • Behavioral health

Technology & Equipment

  • In-house labs
  • On-site X-ray
  • Telehealth
  • Digital patient intake (online)

Insurance & Payment

  • AARP
  • Aetna
  • Blue Cross Blue Shield
  • Buckeye Community Health Plan
  • CareSource
  • Cigna
  • Healthspan
  • Humana
  • Medical Mutual
  • Ohio Medicaid & Medicaid HMOs
  • Medicare
  • Molina
  • MultiPlan & PHCS Networks
  • Mutual Health Services
  • TRICARE
  • UFCW
  • UMR
  • United Healthcare
  • Worker’s Compensation

We accept most major insurance plans; self-pay options available for uninsured patients.

Self-pay, Insurance, Credit/Debit, Telehealth payments

Languages Spoken

  • English

FAQs

Do I need an appointment?

Walk-ins are welcome, or you can book ahead online.

What services are offered?

Urgent care, on-site labs, x-ray, telehealth, primary care, and more.

How do I schedule a telehealth appointment?

Need to meet virtually? Schedule a telehealth appointment!

Do walk-ins get seen quickly?

Walk-ins are welcome, or you can book ahead online. Wait times are usually short — most patients are seen in under 30 minutes.

What should I bring to the visit?

Bring a photo ID and insurance card (if applicable).

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • University Hospitals Urgent Care (Edgewater): 4.7 out of 5 (605 reviews)
  • Cleveland Urgent Care (North Olmsted): 4.9 out of 5 (54 reviews)
  • Cleveland Clinic (Rocky River): 2.9 out of 5 (167 reviews)
  • Health Express Urgent Care (Cleveland): 4.7 out of 5 (1,203 ratings)

Patients praise

  • fast and efficient service at some locations
  • professional, kind, and attentive medical staff (nurses/doctors)
  • clean and hygienic facilities
  • convenient location and booking process
  • helpful on-site pharmacy services

Common complaints

  • long wait times
  • dismissive or rude staff attitudes
  • perceived lack of thorough medical diagnosis or assessment
  • misdiagnosis or insufficient examinations
  • poor communication and disorganization
  • instances of privacy concerns (e.g., discussing medical issues loudly in public)
  • inconsistent service and false advertising of services/appointments

"Very warmly greeted, plus accommodated my wishes, for treatment! Concern was palpable, everything conversation to the point and understandable."

Patient at University Hospitals Urgent Care - Edgewater

"Horrible experience at this clinic. I waited 2 hours to be seen for something they couldn’t help with. Staff were friendly though!"

Patient at Downtown Express Care Clinic

"I saw the nurse practitioner name T. Cunningham, she was unprofessional and spoke to me in a raised disrespectful tone in front of the entire staff, and the patients in the waiting room. ... she discussed my personal medical condition and diagnosis out loud in front of others..."

Patient at Premier Urgent Care

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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