CareWell Urgent Care
Urgent Care • Fitchburg, MA • Since 2012 • 1 in Fitchburg area locations
About
CareWell Urgent Care Fitchburg is a walk-in urgent care center offering fast, compassionate treatment for injuries and illnesses for all ages. Services include testing, vaccinations, physicals, and care for common conditions (cold, flu, infections, cuts, rashes, bites, nosebleeds, allergic reactions, fractures). Open seven days a week with efficient service and friendly staff. Located in Fitchburg, MA, part of the CareWell network of 7 U.S. offices, headquartered in Concord, NH.
Clinic Type
Urgent Care
Address
380 John Fitch Highway, Fitchburg, MA 01420
Phone
(617) 804-6293
customerservice@carewelluc.com
Opening Hours
Open 7 Days A Week 8AM to 8PM
Services Offered
Technology & Equipment
Team
Insurance & Payment
—
Self-pay, Insurance
Languages Spoken
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FAQs
What services are offered at CareWell Fitchburg?
Urgent care services including physical exams, X-rays, and treatment of common urgent conditions; extended hours; walk-in care.
When you're not feeling your best, sometimes the hardest part is knowing what to do next. Here, we offer guidance on when and how to seek care – and how our treatments can help.
General guidance provided on when and how to seek care and how treatments can help.
If I have a mild allergic reaction (like hives or itching), can this urgent care help me?
Yes! We treat mild allergic reactions with over-the-counter or prescription antihistamines, and we’ll assess if additional treatment is needed. We also help identify possible triggers and offer guidance on how to prevent future reactions.
Be as specific as possible. Let us know when your symptoms started, what they feel like (sharp, burning, throbbing), how long they’ve lasted and how they’re affecting your daily life. If it’s keeping you up at night or making work difficult, tell us – these details help us tailor solutions we provide.
Encouragement to share detailed symptom information to tailor care.
Do I need to bring anything with me for my visit?
Yes. Bring a list of any medications or supplements you're currently taking, and any known allergies. This helps us deliver safe, personalized care. If someone else is helping manage your care, they’re welcome to join you and assist with details.
Can this urgent care treat bronchitis or sinus infections?
Absolutely. We can diagnose respiratory illnesses and prescribe the appropriate antibiotics or treatment plan right away. We aim to treat you quickly and comfortably, avoiding unnecessary trips elsewhere.
help explain my symptoms?
If someone knows more about your condition or just helps you communicate better, we welcome their involvement. It’s part of how we offer you support that’s compassionate and complete.
Social Media
Photos
What Patients Say
Overall sentiment across review platforms: mixed
- Birdeye, Trucker Guide: generally rated around 4.3 stars across various aggregators, though some platforms like SolvHealth show lower ratings (2.3 stars) (over 1,000 reviews aggregated across platforms)
Patients praise
- some patients report fast and efficient service
- staff described as accommodating and professional in several experiences
- convenient location and extended weekend/evening hours
Common complaints
- reports of rude and unprofessional front desk staff
- concerns over billing policies, specifically requiring credit cards on file
- mixed feedback regarding wait times and quality of care
"The facility is clean, the service was fast and the staff was very professional."
— Yelp User Review"The asian american man at the front desk is so unfriendly he won't even address or greet you unless you get his attention. He also argues with customers every time i visit.Very unprofessional and..."
— Yelp User Review"the staff were very accommodating and we were in and out with 6 stitches as a prize! Highly recommend."
— User Review (Trucker Guide)Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].
In the News
- YMCA facility marks investment in city’s future | Government | fitchburgstar.com — Jul 10, 2026
- Orthopedic urgent care clinic opens second location in Wilbraham - AOL — Apr 28, 2026
- ConvenientMD Urgent Care to Host Ribbon Cutting Ceremony - Amherst Area Chamber of Commerce — Dec 10, 2025
- New England Development. Westgate Mall Announces Opening of American Family Care. — Aug 28, 2025
- Urgent care center opened in Haverhill | Minutes | eagletribune.com — Jul 30, 2025
Information sourced from the clinic's website as of July 11, 2026.
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