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About

Mary's Hospital as part of Ascension Wisconsin, a nonprofit Catholic health system based in Milwaukee. - Ascension Wisconsin operates a network of hospitals, clinics, and care sites across the region, including Franklin, WI, with a focus on innovative, compassionate care. - Columbia St. - Key facts: nonprofit health system; part of Ascension; headquarters in Milwaukee; extensive network across Wisconsin; contact phone 888-985-7755.

Clinic Type

Emergency Medicine

Address

Franklin, WI

Phone

314-733-8000

Email

giveawf@ascension.org

Opening Hours

24/7 emergency department

Emergency Care

Yes (24/7 emergency care, Level IV trauma center)

Services Offered

  • Emergency Medicine
  • Emergency Care
  • Trauma Center
  • Primary Stroke Center
  • Chest Pain Center
  • On-site imaging
  • On-site lab
  • Inpatient care
  • Follow-up care coordination
  • Burn care (associated with related burn center text)

Technology & Equipment

  • X-ray
  • CT
  • MRI
  • Ultrasound
  • On-site imaging
  • Advanced surgical care

Insurance & Payment

—

Languages Spoken

  • English
  • Vietnamese

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye/Google: 4.6 out of 5 stars (37 reviews)

Patients praise

  • Competent and professional medical and nursing staff
  • Clean, quiet, and well-maintained facility environment
  • Relatively short wait times for emergency services reported by some patients
  • Staff perceived as respectful and thorough in explanations

Common complaints

  • Persistent medical billing and insurance submission errors
  • Difficulty communicating with billing department customer service
  • Reports of excessive or inaccurate emergency room charges
  • Allegations of incompetent care in the emergency department

"ER doctor Mauer was just what everyone wants from a doctor. She sat down bedside listened to, asked questions and was very patient... Everyone, including reception, nurse Jason were very nice."

— Birdeye review for Emergency - Ascension SE Wisconsin Hospital - Franklin Campus

"Very poor level of care for Emergency. Charged thousands of dollars for a visit with an incompetent doctor"

— Patient reviews on MapQuest/Apple Maps

"Emergency - Ascension SE Wisconsin Hospital - Franklin Campus in Franklin, WI is highlighted for having “the absolute best nurses ever” who “really know their stuff,” positioning this emergency department as a trusted choice..."

— Nextdoor community feedback

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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