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About

New Bedford Community Health Center (NBCH) is a nonprofit, multicultural community health center serving southeastern Massachusetts since 1979. It provides comprehensive care across medical, behavioral health, dental, addiction counseling, nutrition/wellness, and routine imaging/labs (mammography, radiology). NBCH emphasizes equitable, patient-centered, culturally competent care for all, regardless of ability to pay. Contact: 508-992-6553. Website: gnbchc.org.

Clinic Type

Behavioral Health

Address

Health Center located in Downtown New Bedford

Phone

508-992-6553

Email

info@gnbchc.org

Opening Hours

Not published — contact the clinic to confirm hours.

Telehealth

Available

Services Offered

  • Behavioral Health
  • Primary Care
  • Integrated Behavioral Health with primary care
  • Telehealth

Team

  • Shoshanah Marote, Associate Medical Director — PMHNP (Psychiatric Mental Health Nurse Practitioner)
  • Krystal Ketler, Pediatric Behavioral Health Social Worker — MSW, LCSW
  • Stephanie Medeiros — LICSW

Insurance & Payment

—

Languages Spoken

  • English

FAQs

What conditions are treated by NBCH Behavioral Health?

Depression, Anxiety, Trauma, Bipolar disorder, Substance use (OBAT), Schizophrenia and more.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Yahoo Local: 2.5/5 (14 ratings)
  • Facebook: 64-68% recommend (8-9 reviews)

Patients praise

  • Strong organizational accountability and financial management (Charity Navigator 4-star rating)
  • Some staff members noted as dedicated and committed to the community
  • Provision of essential community services like physicals and immunizations

Common complaints

  • Dissatisfaction with customer service and staff attitude
  • Difficulties with appointment scheduling and cancellations
  • Long wait times for urgent care and appointments
  • Mixed or negative patient experiences regarding care quality

"I've been waiting for this appointment for months and they tell me it's been canceled... They haven't even notified me that my appointment is canceled."

— LocalityBiz Review

"This place is the worse, the nurses think there very important and there always with their attitude. Like if you are miserable at your job go look for a better one."

— Yahoo Local Review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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New Bedford Community Health Center (NBCH) is a nonprofit, multicultural community health center serving southeastern Massachusetts since 1979. It offers integrated behavioral health services alongside medical, dental, nutrition, and wellness programs, with a focus on equitable, patient-centered care for all, regardless of ability to pay. Key details: - Services: Behavioral health (including counseling), medical care, urgent care, dental, nutrition and wellness, mammography/radiology/labs; office-based addiction treatment and addiction counseling also mentioned. - Location: Headquarters at 874 Purchase St, New Bedford, MA 02740 (4 offices total in the United States). - Organization: Private nonprofit, with a mission to provide culturally competent care to diverse communities. - Contact: Phone 508-992-6553. If you’re specifically seeking behavioral health services in New Bedford, NBCH provides outpatient behavioral health care integrated with primary medical services and addiction counseling, aiming to serve patients regardless of insurance or financial status.

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