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They provide primary care, dental, and behavioral health services across three Auburn offices. - Behavioral health services are part of their offerings under the East Hill Family Medical/ Summit Pediatrics umbrella, serving Cayuga County residents with access to integrated care. - Contact and location: HQ at 144 Genesee St, Auburn, NY 13021, with additional office at 13 N Fulton St. Phone: (315) 253-8477. Email for compliance: compliance@easthillmedical.com. For more details on specific behavioral health programs or providers, consider contacting them directly or visiting easthillmedical.com.

Clinic Type

Behavioral Health

Address

144 Genesee St. Suite 201, Auburn, NY 13021

Phone

(315) 253-8477

Email

compliance@easthillmedical.com

Opening Hours

Monday - Friday, 8am - 4:30pm; Evening hours available by appointment

Emergency Care

Urgent matters may be directed to the nurse or provider on call; after-hours calls accepted

Services Offered

  • Behavioral health services
  • Psychiatric evaluations
  • Medication management
  • Care coordination
  • Brief support therapy
  • Intensive psychotherapy
  • Support groups
  • Guided walking therapy

Insurance & Payment

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We welcome new patients, accept a variety of insurances, and offer a sliding scale-fee to ensure inability to pay is never a barrier to getting the help you need

Phone payments via portal if applicable

Languages Spoken

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FAQs

Do I need to be a primary care patient to access behavioral health services?

No. All of our services are available to everyone in the community — you do not need to be a primary care patient at East Hill to access them.

What hours are available for behavioral health services?

Monday - Friday, 8am - 4:30pm; Evening hours are available by appointment.

What services are offered under Behavioral Health?

The page highlights Medication Management, Care Coordination, Brief Support Therapy, and Intensive Psychotherapy.

Who can access behavioral health services?

East Hill Medical Center offers behavioral health services to adults, children and families and these services are open to community members; you do not have to be a primary care patient.

Are evening hours available?

Yes, evening hours are available by appointment.

Are patients required to be primary care patients to access services?

No, all services are available to everyone in the community and you do not need to be a primary care patient at East Hill to access them.

What is the contact number for location hours or scheduling?

Phone: (315) 253-8477 (as listed in the Location & Hours section)

Photos

What Patients Say

Overall sentiment across review platforms: negative

  • Various online directories and forum-style feedback sites: Not broadly rated; some anecdotal negative feedback found (Limited individual reviews available)

Patients praise

  • Holistic approach to wellness services
  • Offers a range of integrated services including counseling and therapy

Common complaints

  • Perceived lack of professionalism from office staff
  • Reports of stigmatizing experiences during behavioral health consultations
  • Concerns regarding the handling of specific conditions like adult ADHD and adolescent depression/anxiety

"If I could give less than one star for their behavioral health services I would. Nicole was incredibly stigmatizing... It was very clear that she did not think that 'adult adhd is a thing'"

— Online feedback forum

"My daughter is 14 with severe depression and anxiety and they actually make it worse. Lindsay the receptionist is the MOST unprofessional person Ive ever met."

— Online feedback forum

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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