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Clinic Type

Mental Health Care

Address

Salem, Virginia

Phone

(540) 772-6420

Email

PARA.HCARecordsRequestRIC@hcahealthcare.com

Opening Hours

Not published — contact the clinic to confirm hours.

Emergency Care

Emergency services information available through hospital emergency department referrals and TDO processes; no explicit 24/7 emergency line provided for this clinic

Services Offered

  • Inpatient mental health care
  • Outpatient mental health care
  • Partial hospitalization program (PHP)
  • Intensive outpatient program (IOP)
  • Crisis stabilization
  • Individual therapy
  • Family education and support
  • Discharge planning
  • Daily group therapy
  • Psychiatric management
  • Care coordination with outpatient providers
  • Safety and security measures
  • Wellness and coping skills training
  • Rehabilitation and recovery support

Technology & Equipment

  • Interdisciplinary team approach
  • Nonviolent crisis intervention tactics
  • Assessment and discharge planning workflows
  • Psychosocial and clinical information integration

Insurance & Payment

—

Languages Spoken

  • English

FAQs

What programs does the Behavioral Health Clinic offer?

The clinic offers inpatient and outpatient programs, including partial hospitalization and intensive outpatient programs (IOP MH and IOP SA).

What are the hours for the partial hospitalization program?

Partial hospitalization is offered Monday through Friday from 9:00am to 3:00pm.

What is the schedule for the Mental Health Intensive Outpatient Program (IOP MH)?

IOP MH meets three days a week for three hours in the morning or afternoon (morning: Mon/Wed/Fri 9:00am–12:00pm; afternoon: Mon/Tue/Thu 1:00pm–4:00pm).

What is the schedule for the Intensive Outpatient Program (IOP SA)?

IOP SA meets Monday, Tuesday and Friday from 9:00am to noon; average treatment lasts 18 sessions.

How can I get more information or help now?

Call Consult-A-Nurse at (844) 706-8773 for free health-related advice from licensed nurses.

Awards & Accreditations

  • Awards and recognition from LewisGale Medical Center (HCA Virginia)

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Birdeye (LewisGale Physicians Mental Health): 3.7/5 stars (26 reviews)
  • Trustburn (Lewis-Gale Center for Behavioral Health): 1.7/5 stars (7 reviews)
  • Rehab.com (LewisGale Center – Behavioral Health): 1.81/5 stars (31 reviews)
  • PissedConsumer (LewisGale Medical Center): 1.6/5 stars (22 reviews)

Patients praise

  • praise for individual staff members for being compassionate or professional
  • positive experiences with hospital amenities like private rooms and comfort
  • some patients reporting efficient medical procedures

Common complaints

  • reports of poor patient care and lack of professionalism in the behavioral health unit
  • concerns regarding discharge processes and patient safety
  • complaints about billing issues and administrative inefficiencies
  • reports of staff being unhelpful, rude, or lacking empathy

"One of the worst facilities for seriously mentally ill patients. The doctors and staff duct tape and release patients who clearly are set up for failure... Last place a loved one with critical mental illness should go."

— Trustburn review

"Lack of Concern or Empathy Communicated by Employees."

— PissedConsumer review

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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